Updates unable to update

Support
1

Operating system

Windows

Joplin version

3.0.13

Desktop version info

Joplin 3.0.13 (prod, win32)
Client ID: 5e43d8f0736e432ebfc12a06975af0c5
Sync Version: 3
Profile Version: 47
Keychain Supported: Yes

Revision: 599cf5b

Backup: 1.4.1

Sync target

Joplin Server

What issue do you have?

Sorry I need help, for some reason the last two updates, I have not been able to update as it keeps saying that it cannot close Joplin even if I have closed it previously. Then says failed to uninstall older version.

Screenshots

Screenshot 2024-09-27 220121.png

Screenshot 2024-09-10 181717.png
Screenshot 2024-09-10 181717.png718×673 45.6 KB

2

I'm experiencing a similar issue.

A workaround is to close Joplin manually. On Windows, this can be done by right-clicking on the "Joplin" icon in the taskbar and clicking "Quit".

I'm attaching a screen recording that shows:

  1. Opening the Joplin installer.
  2. Encountering the "Joplin cannot be closed" warning.
  3. Closing Joplin manually with right-click > quit from the system tray:

Edit: I've created an issue on GitHub.

1 Like
3

Thank you, worked perfectly. Thank you also for the video. :hugs: