Joplin cannot be closed.

Support
1

Operating system

Windows

Joplin version

3.1.22

Desktop version info

Joplin 3.1.20 (prod, win32)

Client ID: 8bc811c10f914b49953163e74a914315
Sync Version: 3
Profile Version: 47
Keychain Supported: Yes

Revision: 8199362

Backup: 1.4.2

Sync target

File system

What issue do you have?

Installing the latest Joplin exe always stops at about 45% and says "Joplin cannot be closed. Please close it manually and click Retry to continue."
Even when it is closed!
Retry makes no difference.
When I exit from the install process, it says "Failed to uninstall old app files. Please try running the installer again.: 2"
That also fails.
My computer is a Dell XPS running the latest Windows.
Suggestions?

2

I'm linking to a related topic:

3

Exactly what I needed, so a big THANKYOU. Worked smoothly, then I clicked the new .exe install file.

4

I am not able to close and the option you mentioned in not working

5

Just for the record, that did work for me. Sorry it didnt for you. Other ideas, anyone?
Before asking here, I saved a copy of the backup file manually to a different folder with a name that didnt say Joplin (in case somehow all files so named got deleted by the Wise Uninstaller I use), then I uninstalled Joplin, then installed the current download and hey presto, all my files were fine.

6

This is what fixed it for me

Open Joplin
Click File in the upper left corner of the screen
Click Quit

7

I know how to quit Joplin, I even know how to kill processes, but neither is helping with release 3.2.4
Even though there are no Joplin processes to start with, 3.2.4 gives the error.

Joplin-Setup-3.2.4.exe spawns another joplin process Joplin-Setup-3.2.4.exe" /UAC:9129C /NCRC which spawns a process named old-uninstaller.exe

Whatever it is, it's messed up, probably tripping on itself.

8

I'm linking to the relevant issue and work-in-progress fix.

9

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