Joplin cannot be closed.

Support
1

Operating system

Windows

Joplin version

3.1.22

Desktop version info

Joplin 3.1.20 (prod, win32)

Client ID: 8bc811c10f914b49953163e74a914315
Sync Version: 3
Profile Version: 47
Keychain Supported: Yes

Revision: 8199362

Backup: 1.4.2

Sync target

File system

What issue do you have?

Installing the latest Joplin exe always stops at about 45% and says "Joplin cannot be closed. Please close it manually and click Retry to continue."
Even when it is closed!
Retry makes no difference.
When I exit from the install process, it says "Failed to uninstall old app files. Please try running the installer again.: 2"
That also fails.
My computer is a Dell XPS running the latest Windows.
Suggestions?

2

I'm linking to a related topic:

3

Exactly what I needed, so a big THANKYOU. Worked smoothly, then I clicked the new .exe install file.

4

I am not able to close and the option you mentioned in not working

5

Just for the record, that did work for me. Sorry it didnt for you. Other ideas, anyone?
Before asking here, I saved a copy of the backup file manually to a different folder with a name that didnt say Joplin (in case somehow all files so named got deleted by the Wise Uninstaller I use), then I uninstalled Joplin, then installed the current download and hey presto, all my files were fine.