Joplin cannot be closed.

g2013 · 2024-11-11T22:44:17.477Z

Operating system

Windows

Joplin version

3.1.22

Desktop version info

Joplin 3.1.20 (prod, win32)

Client ID: 8bc811c10f914b49953163e74a914315
Sync Version: 3
Profile Version: 47
Keychain Supported: Yes

Revision: 8199362

Backup: 1.4.2

Sync target

File system

What issue do you have?

Installing the latest Joplin exe always stops at about 45% and says "Joplin cannot be closed. Please close it manually and click Retry to continue."
Even when it is closed!
Retry makes no difference.
When I exit from the install process, it says "Failed to uninstall old app files. Please try running the installer again.: 2"
That also fails.
My computer is a Dell XPS running the latest Windows.
Suggestions?

personalizedrefriger · 2024-11-11T22:46:48.539Z

I'm linking to a related topic:

Updates unable to update Support

I'm experiencing a similar issue. A workaround is to close Joplin manually. On Windows, this can be done by right-clicking on the "Joplin" icon in the taskbar and clicking "Quit". I'm attaching a screen recording that shows: Opening the Joplin installer. Encountering the "Joplin cannot be closed" warning. Closing Joplin manually with right-click > quit from the system tray: Edit: I've created an issue on GitHub.

g2013 · 2024-11-11T23:06:07.000Z

Exactly what I needed, so a big THANKYOU. Worked smoothly, then I clicked the new .exe install file.

Mohan · 2024-11-14T01:46:38.489Z

I am not able to close and the option you mentioned in not working

g2013 · 2024-11-14T02:23:42.000Z

Just for the record, that did work for me. Sorry it didnt for you. Other ideas, anyone?
Before asking here, I saved a copy of the backup file manually to a different folder with a name that didnt say Joplin (in case somehow all files so named got deleted by the Wise Uninstaller I use), then I uninstalled Joplin, then installed the current download and hey presto, all my files were fine.