Sync with Joplincloud doesn't work (new user)

Support
1

Operating system

macOS

Joplin version

3.3.13

Desktop version info

Joplin 3.3.13 (prod, darwin)

Device: darwin, Intel(R) Core(TM) i5-8600 CPU @ 3.10GHz
ID del Cliente: 384dd34d854a4547abb0da4f155ca372
Versión de la Sincronización: 3
Versión del Perfil: 47
Llavero Soportado: Sí
Alternative instance ID: -

Revisión: 144ed59

Backup: 1.4.3
Freehand Drawing: 3.0.1

Sync target

Joplin Cloud

What issue do you have?

Sync using Joplincloud doesn't work. I followed all the steps but seems they can't be applied, as the clicking "BACK" when I see the prompt "You've logged in Join Cloud, you can leave this page" takes me to the main menu and the sync doesn't start working and “Team owner cannot synchronise data (Code 403)" keeps appearing.

I even checked on the cloud site and there's a lot of messages saying that I've indeed authorised the app. I'd like to add more screenshots, but your interface is limited to 1 for new users.

I'm on the first trial week on a 2 users team sub (160€ anually).

What I'm doing wrong? I've already asked you on Mastodon 2 days ago -I thought you checked on that regularly-.

Screenshots

Captura de pantalla 2025-07-10 a las 11.45.40.png
Captura de pantalla 2025-07-10 a las 11.45.40.png1468×1418 158 KB

2

I am not a team account user but only from viewing the error message it looks as if the team manager account can only be used to manage the team, not as a user / sync account. Hence 403 forbidden. Just a suggestion.

3

See this

The team admin account is main account for a team. This account is only for managing users and billing. You cannot synchronise data with it.

4

MMm... So I need to send an invite to a different email to get another account?

(TBH, as the Joplin dashboard said "You are a member of the team X" I assumed I already was :smiley:

Got it. Sooo let's close my first (and hope last in a long time) thread looking for help.

Thanks a lot @dpoulton