Problem syncing PRO Subscription!

[PBlacky]

Operating system

Windows

Joplin version

3.4.12

Desktop version info

Joplin 3.4.12 (prod, win32)

Gerät: win32, Intel(R) Core(TM) Ultra 7 265K
Client-ID: 7f78a5b514cc445e9ca6521d3ea901f3
Sync-Version: 3
Profil-Version: 48
Unterstützter Schlüsselbund: Ja
Alternative Instanz ID: -

Revision: e9a9f68

Backup: 1.4.5
Combine notes: 1.2.3
Conflict Resolution: 1.2.3
Freehand Drawing: 3.1.0
Headings 4 to 6: 1.0.1
Hotfolder: 1.2.3
Menu items, Shortcuts, Toolbar icons: 1.1.0
Templates: 3.0.0
To-do View: 1.1.1

Sync target

Joplin Cloud

Editor

Markdown Editor

What issue do you have?

After subscription to PRO Plan i got an error syncing (see attachement).
Looking at the sync status does not bring any information i can understand!
Had to cut the logfile because it was over 35MB!

Please help, becaus for now i cant sync my data!!

Screenshots

Log file

log.txt (8.67 MB)

[laurent]

It seems mostly ok actually? When you click on "Ziege se jetzt an", what items does it show?

You can normally click a button there to process the items again.

[PBlacky]

I've attached the file here, which you can download by clicking "show it now."

I can't see what the error is, but maybe someone here can help me?

syncReport-1766230148193.csv (3.1 MB)

[PBlacky]

Is there support available here for PRO plan users, or do I need to contact someone else?

[laurent]

We'd need this now:

• Please provide a screenshot of the sync status screen

Our support channel is the forum so you're already in the right place to get PRO support.

[PBlacky]

I'm not 100% sure, is that what you need?

[laurent]

No I mean after clicking on "Ziege se jetzt an" you should get to a screen that shows you what items cannot be synced, and why. That may help understand the issue

[PBlacky]

If I click here, the window will appear.

Then I will receive the report that I already attached above as a CSV file!

[laurent]

When you switch the sync target, what can happen is that some data is still present on the previous sync target but not on the client, so it won't be present either on the new sync target.

If possible I'd recommend starting from scratch like this:

• Create a new profile (under File => Profile)
• Import your Evernote data
• Sync to Joplin Cloud

[PBlacky]

The problem is that I've been using Joplin for over a month now and therefore can't import any current data from Evernote!

I'm 100% certain that I had my local PC fully synced before switching to the Joplin Cloud!
That's why I'm so surprised that the data is now inconsistent.

1.) Is there any way to find out which data is causing this error?

2.) Is there any solution to use my current data from my local PC to achieve a clean sync?

[PBlacky]

If I create a new profile and import the .JEX file, and then sync with the Joplin Cloud, will the data already stored in the Joplin Cloud be synced correctly?

Or do I need to delete the data in the cloud beforehand?

[laurent]

If you already have new data on this profile and if your local data on your PC is good, the best would be to start over as described there:

How to fix synchronisation issues and start over

If your app is not synchronising properly or something got corrupted and you want to start over, follow this guide. First, make a backup In all cases, the most reliable way to fix synchronisation is to start from a recent JEX backup of your notes. Having such backup also ensure you don't lose anything while you're trying to fix synchronisation. If one of your applications is in a good state and has all the data, you can create this JEX backup file from File => Export all => JEX Otherwise, you…

That should give you a clean profile with no left-over from the Nextcloud sync.

[PBlacky]

Thanks for the link, I tried the instructions there!

Unfortunately, deleting my data in the Joplin Cloud with the Victor plugin didn't work. I tried it three times; it always showed that the data was deleted, but something always remained ;-(

So I'm back to the Nextcloud solution! There, I deleted the Joplin folder in Nextcloud and then synced again from my local PC using the "Re-upload local data to the sync destination" option. It took several hours, but it's working again without errors. As things stand, I'd rather stick with the Nextcloud solution, because I have 100% control over the data there if something goes wrong...