Joplin does not start - or nothing appears to open up

Support
1

Operating system

Windows

Joplin version

3.6.14

What issue do you have?

I click on the Joplin application and the program does not open -I have tried the portable version and the desktop version

3

@AcomsDave welcome to the forum.

First check if you have a "J" icon in the system tray near the clock. It may be hidden behind an upwards pointing arrow. This would mean that Joplin has been set to run minimised (Tools > Options> Application > Start application minimised in the tray) and that Windows has not been told in its settings to always display the Joplin system tray icon.

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If this is not the the solution:

  1. Has Joplin ever worked?
  2. When you try to start the app do you get a Joplin icon on your taskbar but no app window?
  3. Do you have a folder in your home directory named .config\joplin-desktop

If yes to all three:

  • Make sure Joplin is shut down by right-clicking the taskbar icon on the main taskbar at the bottom of the screen and selecting "Close window" or killing all Joplin processes in Task Manager,
  • Delete the file .config\joplin-desktop\window-state-prod.json,
  • Start Joplin

I suggest this as in the past Joplin would actually open but it would, for some reason, display outside the bounds of the monitor screen. Admittedly I haven't seen reports of this happening for quite some time. Doing the above should reset it if that is the actual problem.

If Joplin has never ever started for you:

  • Do you get any error messages?,
  • Please give details of the exact version of Windows you are using,
  • Confirm that your processor is x86-64.

Just checking that you are not using Windows for ARM or a very old 32-bit system. I do not think that there is a Windows for ARM version and 32-bit has not been supported for quite some time.

4

Good evening

I have used Joplin previously, and it opened, and I have quite a few documents saved in it.

I have just tried to open it on my Windows 64-bit PC, which I have used before. No icon gets displayed, and nothing is showing in the Task Manager.

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5

The screenshot you posted appears to be the "About this PC" screen. Could you please check "Task Manager" for running apps and processes. It looks like this...

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If you are not getting error messages, and you are not seeing an icon on the task bar or an icon that was hidden in the system tray, then it's possibly unlikely there will be running processes but it is worth checking.

I am running out of ideas but I may be missing something obvious!

6

It might be worth deleting cache files, and trying again, as Joplin started previously.

With Electron apps I usually try this command aimed at GPU cache (I'm on Linux here, and I don't know where the cached files are at, or what the equivalent command would be on Windows), but it might give you a clue that you can follow up with AI.

find ~/.cache -name GPUCache -exec rm -rv {} +