Joplin does not start - or nothing appears to open up

Support
1

Operating system

Windows

Joplin version

3.6.14

What issue do you have?

I click on the Joplin application and the program does not open -I have tried the portable version and the desktop version

3

@AcomsDave welcome to the forum.

First check if you have a "J" icon in the system tray near the clock. It may be hidden behind an upwards pointing arrow. This would mean that Joplin has been set to run minimised (Tools > Options> Application > Start application minimised in the tray) and that Windows has not been told in its settings to always display the Joplin system tray icon.

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If this is not the the solution:

  1. Has Joplin ever worked?
  2. When you try to start the app do you get a Joplin icon on your taskbar but no app window?
  3. Do you have a folder in your home directory named .config\joplin-desktop

If yes to all three:

  • Make sure Joplin is shut down by right-clicking the taskbar icon on the main taskbar at the bottom of the screen and selecting "Close window" or killing all Joplin processes in Task Manager,
  • Delete the file .config\joplin-desktop\window-state-prod.json,
  • Start Joplin

I suggest this as in the past Joplin would actually open but it would, for some reason, display outside the bounds of the monitor screen. Admittedly I haven't seen reports of this happening for quite some time. Doing the above should reset it if that is the actual problem.

If Joplin has never ever started for you:

  • Do you get any error messages?,
  • Please give details of the exact version of Windows you are using,
  • Confirm that your processor is x86-64.

Just checking that you are not using Windows for ARM or a very old 32-bit system. I do not think that there is a Windows for ARM version and 32-bit has not been supported for quite some time.