Operating system
Windows
Joplin version
3.2.13
What issue do you have?
I have been having trouble with Joplin for days . It now crashes every time I start it, even in safe mode. It only used to do that sometimes before. I tried to start the debugging, but nothing happens when I click on "open profile directory", either. I hope you can shed some light on how I can fix it, because I am relying on it for work. I am attaching the latest crash report (there are previous ones, if that helps).
Log file
joplin_crash_dump_20250529T134328.json (110 KB)
Someone had this issue recently due to an anti-virus (AVG) that was interfering with the app. Do you have this running on your computer?
Also what plugins do you have?
I do use Bitdefender, but I don't remember any recent updates (it's possible, though, I guess). I also put the Joplin-Exe-file into Bitdefender's exceptions. As for plugins, I think it's only Hotfolder. I used to get Hotfolder error messages, but Joplin would still start and work. Inhope that helps.
Veronika
In case it helps, this is the failure message when Joplin crashes: "An error occurred: Renderer process gone".
I would try a few things, one at a time, to see what could be the reasons:
- Disable all plugins
- Disable Bitdefender
Then each time use the app for some time and see if it still crashes
I tried both suggestions. Disabling Bitdefender one feature at a time didn't change the crashing. I have managed to delete the Hotfolder plugin, but that didn't help either, unfortunately. There are two more plug-ins indicated (built in, I think), "Backups" and "Freehand drawing" but I can't move the slider for either to turn them off.