Occasional “Renderer process gone” message - update

Operating system

Windows

Joplin version

3.2.13

Desktop version info

Joplin 3.2.13 (prod, win32)

Client ID: 43a73dd5b8ee46d8a5d81e986a9c288f
Sync Version: 3
Profile Version: 47
Keychain Supported: Yes

Revision: a898e17

Backup: 1.4.2
Freehand Drawing: 2.14.0
Note Tabs: 1.4.0

What issue do you have?

In September last year, I started a thread: Occasional “Renderer process gone” message (Occasional "Renderer process gone" message)

After trying many fixes suggested by @personalizedrefriger and @laurent, Laurent asked me to send him a PM with a crash dump.

We continued the conversation in the PM.

Mods requested didn't fix the crashes. At one point, Laurent asked it it could be an anti-virus. I asked him what I should add as an exception to the anti-virus. Joplin.exe and the Joplin configuration directory was the response.

Two weeks after adding the exceptions to AVG, there have been no Joplin crashes!

Hope this helps others with the “Renderer process gone” message!

John

1 Like

Thanks for sharing this, that's very good to know that antiviruses can potentially crash the app!

Most welcome @laurent , glad to help!

Support staff are always saying "turn off your antivirus". I have done that dozens of times over the years. Joplin is the 3rd or 4th app where it actually fixed the issue!

Best,

John