Desktop version: 1.0.224
OS: Linux (ubuntu 18.04)
Previous device: MacBook pro 2016 (version I don’t know as I’ve no access to that device)
Sync: Dropbox
Another instance is on android device (v1.0.333)
[Problem]
I recently changed my laptop and installed Joplin on new one but when I try to open any notes all files are listed as “Encrypted”. When I tried to open any file by clicking on it nothing happened.
I went to settings -> encryption and tried disabling and enabling encryption but now I have two master keys
Also, I’ve forgot my previous master key password, now the question is how can I access my hundreds of Joplin files.
This is urgent, any help in this regard will be highly appreciated.
on my mobile device everything is opening but not on desktop.
Normally, you have to wait until the master key is downloaded into your device, then enter its password and wait for decryption.
If you forget your password, you can’t get your notes back, I think.
If you still have a device where they’re stored, you could export them (if supported on that device) or maybe re-upload them unencrypted, by turning off the encryption on that device and syncing. Better check the docs and make backups before you attempt that, though.
Probably the easiest (albeit most time consuming) option will be for you to export your notes one by one into another app. You can use the android share functionality to do this.
If you’re comfortable doing more advanced stuff then you might be able to access the database using android debug tools, but I’m not sure about that.
Really your best bet would be to either get access to your old device or remember the password.
If your notes are Android, there’s a button “Export profile” in the config screen. You can use that, then you can open this profile from the desktop app.
