Fatal Crash: "Renderer Process Gone"

Support
1

Operating system

Windows

Joplin version

2.14.10

Desktop version info

Joplin 2.14.10 (prod, win32)

Client ID: 0f036f8ffff5425fac9ffe79ca8faf7f
Sync Version: 3
Profile Version: 45
Keychain Supported: Yes

Revision: 3ed6ad5

Simple Backup: 1.3.6

Sync target

OneDrive

What issue do you have?

I left Joplin in the background doing its thing, not sure if it was idle or syncing, but I came back to my computer and it had a dialog box that said, "Renderer process gone". Please see attached.

My latest issue prior to this was due to Microsoft Defender. I checked and that is not the case for this error.

Screenshots

Screenshot 2024-01-19 112348 (2).png

2

Is OCR enabled (Settings > General > Enable Optical Character Recognition (OCR))?

3

Yes, it is.

4

In the settings, in General => Advanced options, would you mind enabling the option "Automatically upload crash reports"?

I'm trying to replicate this crash, probably due to OCR, but it's not happening on my machine so any info about this would help. This crash report will hopefully show at which line the app is crashing

5

Yes, however, could you please elaborate on the privacy implications of enabling that? I am happy to share anything as long as I can anonymize or strip any PII.

6

Sentry has this to say about it, so any personal data is removed and don't appear in stack traces. When I look at the reports I can indeed only see the source code line(s) where the crashed occurred but not any associated data. It's up to you though and I can understand if you prefer not to enable the option.

To be sure, I'll see if I can scrub the data locally before it's uploaded to Sentry.

A Word on Data Privacy

Minidumps are memory dumps of the process at the moment it crashes. As such, they might contain sensitive information on the target system, such as environment variables, local path names or maybe even in-memory representations of input fields including passwords. Sentry does not store these memory dumps. Once processed, they are removed immediately and all sensitive information is stripped from the resulting issues.

7

Actually I've just checked the raw data that is sent to Sentry and there's no PII as far as I can see:

Native crash dump

{
    "contexts": {
        "trace": {
            "trace_id": "912a706c3c574cf091aff9711cae3952",
            "span_id": "8d65b2fcd4795b31"
        },
        "app": {
            "app_name": "Joplin",
            "app_version": "2.14.10",
            "app_start_time": "2024-01-18T23:02:55.496Z"
        },
        "os": {
            "kernel_version": "21.6.0",
            "name": "macOS",
            "version": "12.5",
            "build": "21G72"
        },
        "browser": {
            "name": "Chrome"
        },
        "chrome": {
            "name": "Chrome",
            "type": "runtime",
            "version": "116.0.5845.228"
        },
        "device": {
            "arch": "x64",
            "family": "Desktop",
            "language": "fr",
            "screen_density": 2,
            "screen_resolution": "3584x2240",
            "memory_size": 17179869184,
            "free_memory": 289890304,
            "processor_count": 12,
            "cpu_description": "Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz",
            "processor_frequency": 2600
        },
        "node": {
            "name": "Node",
            "type": "runtime",
            "version": "18.16.1"
        },
        "runtime": {
            "name": "Electron",
            "version": "26.5.0"
        }
    },
    "environment": "production",
    "release": "-joplin-app-desktop@2.14.10",
    "user": {
        "ip_address": "{{auto}}"
    },
    "tags": {
        "event.origin": "electron",
        "event.environment": "native",
        "event.process": "browser",
        "event_type": "native"
    },
    "level": "fatal",
    "platform": "native",
    "breadcrumbs": [
        {
            "timestamp": 1706176944.144,
            "category": "electron",
            "message": "window.show",
            "type": "ui",
            "data": {
                "id": 1,
                "url": "app:///index.html"
            }
        },
        {
            "timestamp": 1706176944.144,
            "category": "electron",
            "message": "window.show",
            "type": "ui",
            "data": {
                "id": 1,
                "url": "app:///index.html"
            }
        },
        {
            "timestamp": 1706176956.936,
            "category": "electron",
            "message": "app.did-resign-active",
            "type": "ui"
        },
        {
            "timestamp": 1706176956.936,
            "category": "electron",
            "message": "app.did-resign-active",
            "type": "ui"
        },
        {
            "timestamp": 1706176956.939,
            "category": "electron",
            "message": "window.blur",
            "type": "ui",
            "data": {
                "id": 1,
                "url": "app:///index.html"
            }
        },
        {
            "timestamp": 1706176956.939,
            "category": "electron",
            "message": "window.blur",
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        },
        {
            "timestamp": 1706176956.939,
            "category": "electron",
            "message": "app.browser-window-blur",
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            "message": "app.browser-window-blur",
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            "message": "app.did-become-active",
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            "message": "window.focus",
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            "message": "window.focus",
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        {
            "timestamp": 1706179414.964,
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            "message": "app.did-become-active",
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            "message": "window.show",
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        {
            "timestamp": 1706179415.089,
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JavaScript crash dump

{
    "contexts": {
        "trace": {
            "trace_id": "55d57b60d8724b35ad84bbdd0dd48e61",
            "span_id": "baa1c29190bdce5c"
        },
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            "app_name": "Joplin",
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            "app_start_time": "2024-01-25T10:58:11.967Z"
        },
        "os": {
            "kernel_version": "21.6.0",
            "name": "macOS",
            "version": "12.5",
            "build": "21G72"
        },
        "browser": {
            "name": "Chrome"
        },
        "chrome": {
            "name": "Chrome",
            "type": "runtime",
            "version": "116.0.5845.228"
        },
        "device": {
            "arch": "x64",
            "family": "Desktop",
            "language": "fr",
            "screen_density": 2,
            "screen_resolution": "3584x2240",
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            "cpu_description": "Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz",
            "processor_frequency": 2600
        },
        "node": {
            "name": "Node",
            "type": "runtime",
            "version": "18.16.1"
        },
        "runtime": {
            "name": "Electron",
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        }
    },
    "environment": "development",
    "release": "-joplin-app-desktop@2.14.10",
    "user": {
        "ip_address": "{{auto}}"
    },
    "tags": {
        "event.origin": "electron",
        "event.environment": "javascript",
        "event.process": "browser",
        "event_type": "javascript"
    },
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                "type": "Error",
                "value": "Fatal error:\n\noops\n\nError: oops\n    at Application.<anonymous> (/Users/laurent/src/joplin/packages/app-desktop/app.js:569:19)\n    at Generator.next (<anonymous>)\n    at fulfilled (/Users/laurent/src/joplin/packages/app-desktop/app.js:5:58)\n    at pro...",
                "stacktrace": {
                    "frames": [
                        {
                            "filename": "app:///ElectronAppWrapper.js",
                            "module": "ElectronAppWrapper",
                            "function": "fulfilled",
                            "lineno": 5,
                            "colno": 58,
                            "in_app": true
                        },
                        {
                            "filename": "<anonymous>",
                            "module": "<anonymous>",
                            "function": "Generator.next",
                            "in_app": false
                        },
                        {
                            "filename": "app:///ElectronAppWrapper.js",
                            "module": "ElectronAppWrapper",
                            "function": "ElectronAppWrapper.<anonymous>",
                            "lineno": 88,
                            "colno": 64,
                            "in_app": true
                        },
                        {
                            "filename": "node:internal/process/task_queues",
                            "module": "task_queues",
                            "function": "process.processTicksAndRejections",
                            "lineno": 95,
                            "colno": 5,
                            "in_app": false
                        },
                        {
                            "filename": "app:///app.js",
                            "module": "app",
                            "function": "fulfilled",
                            "lineno": 5,
                            "colno": 58,
                            "in_app": true
                        },
                        {
                            "filename": "<anonymous>",
                            "module": "<anonymous>",
                            "function": "Generator.next",
                            "in_app": false
                        },
                        {
                            "filename": "app:///app.js",
                            "module": "app",
                            "function": "Application.<anonymous>",
                            "lineno": 569,
                            "colno": 19,
                            "in_app": true
                        }
                    ]
                },
                "mechanism": {
                    "type": "generic",
                    "handled": true
                }
            }
        ]
    },
    "event_id": "7b69a2577f924669943b8ddee1ed49bf",
    "platform": "node",
    "timestamp": 1706180299.652,
    "sdk": {
        "integrations": [
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            "ChildProcess",
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            "LocalVariablesSync",
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        ]
    },
    "breadcrumbs": [
        {
            "timestamp": 1706180294.161,
            "category": "electron",
            "message": "app.will-finish-launching",
            "type": "ui"
        },
        {
            "timestamp": 1706180294.162,
            "category": "electron",
            "message": "app.will-finish-launching",
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        {
            "timestamp": 1706180294.215,
            "category": "electron",
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        {
            "timestamp": 1706180294.276,
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            "timestamp": 1706180294.934,
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            "timestamp": 1706180294.936,
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    ],
    "sdkProcessingMetadata": {
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        "propagationContext": {
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}
8

I am also having this problem. I had a note that came (along with all my others) from Evernote. It was a huge file of HTML containing a recipe, and I was trying to clean it up in the visual editor and then in Markdown. Then Joplin started crashing with this error message. Now I can't start it without it crashing unless I cancel syncing.

Im running Joplin 2.13.15 on macOS 14.3.1

9

I just enabled OCR and had this same crash multiple times while processing all resources for the first time. I enabled "Automatically upload crash reports" part way through and it just crashed again with that option enabled, so I'm hoping you have access to some data to debug this now.

10

I'm getting some crash reports now and then but they are difficult to make sense of without the context. When the application crashes it should also generate a file named joplin_crash_dump_TIMESTAMP.json in your home directory. Would you mind sharing that file?

11

I just sent an email with those files and some more that I thought might be helpful. Joplin is currently processing a 600 page PDF, but I think it's going to be done OCR'ing all resources soon after this large PDF. If I can help provide any more info while it's in it's current state; please let me know asap.

12

Same problem over here. I switched from Evernote with ONE notebook (I'm from the "tags, not notebooks"-party (-: ) with ca. 9000 notes and ca. 4000 attatchments - maybe that's a problem for Joplin's OCR, too?

13

joplin_crash_dump_20240306T115812.json (3.5 KB)

14

Thanks for the report. That will be fixed in the next 2.14 patch release

1 Like
15

Thank you very much!

1 Like
16

You did it. Wow. Thanks again, everything worked out well in 2.14.19.

17

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