Your Joplin trial ends soon email trolls the user

The email sent when a Joplin trial is expiring says:
If you have any questions, visit our support site at or contact us at no-reply@joplincloud.com.

If you actually do this, you get an auto-reply saying the mailbox is unmonitored.

Yes, this is because 99.9% of questions is to ask us to cancel the account, but we can't cancel over email (but you can easily do it from the website), and the rest of the questions are answered in the help page.

Unfortunately Stripe doesn't let us remove this email or customise this message, so there's not much we can do about it and the only option was to put a "no-reply" email address. If you email this, we auto-reply by giving the information that we would have given if we had answered ourselves.

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Say_what_now?

Really? This situation can hardly be described as "trolling".

Troll noun [C] (COMPUTING) : Someone who leaves an intentionally annoying or offensive message on the internet, in order to upset someone or to get attention or cause trouble.
Cambridge Dictionary

if 99% of all emails ask the same question, why not answer to it with info how to terminate an account within the auto reply message and still adding the information, that the mailbox is not monitored? That could maybe reduce some of the frustration, that people experience today.:grinning:

Yes, this is what I currently do, see above:

If you email this, we auto-reply by giving the information that we would have given if we had answered ourselves

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I didn't read that from your answer. language...thanks!

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