Unable to sync new iPhone

Support
1

Operating system

iOS

Joplin version

13.0.6

Desktop version info

Not related to desktop apps; they work fine

Sync target

Joplin Cloud

What issue do you have?

I have a new iphone and I have installed Joplin fresh from the app store. I set my synchronization config to Joplin Cloud and it sends me to the website to authorize, which works successfully. Then I get an orange banner at the top of the screen saying, Press to set the encryption password. I tap it and it takes me to the Encryption Config screen which says, Master password: Loaded, and gives me no option to enter or change anything.

Sync fails, saying "Could not encrypt item ... Master key is not loaded."

2

For future reference: The seven Master Password items on the encryption screen were not "saved." They're actually prompts asking you to enter the password. Do so for any one of them, save, and it works fine.

3

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