Syncing error, app crashes

Operating system

macOS

Joplin version

3.6.14

Desktop version info

Joplin 3.6.14 (prod, darwin)

Device: darwin, Intel(R) Core(TM) i5-7360U CPU @ 2.30GHz
Client ID: 3b4961a44f45486098b1a1ca6b44fb59
Sync Version: 3
Profile Version: 49
Keychain Supported: Yes
Alternative instance ID: -
Sync target: Joplin Cloud
Editor: Markdown

Revision: 7e2765a

Backup: 1.5.1
Freehand Drawing: 4.3.0

Sync target

Joplin Cloud

What issue do you have?

For about a week my Joplin app has not been able to finish syncing, cannot cancel, and the app is not saving any new notes (only on a Mac laptop, all other devices are fine). Today the app crashed but opened in safe mode.

Last error: Error: On query {"sql":"\n\t\t\t\tSELECT items.id,items.parent_id,items.title,items.body,items.created_time,items.updated_time,items.is_conflict,items.latitude,items.longitude,items.altitude,items.author,items.source_url,items.is_todo,items.todo_due,items.todo_completed,items.source,items.source_application,items.application_data,items.order,items.user_created_time,items.user_updated_time,items.encryption_cipher_text,items.encryption_applied,items.`m

Screenshots

I've been trying to contact support, since I'm paying for something I can't really use, but the email doesn't work and my messages are not delivered. I'm using the email provided as official contact

I'd say try creating a new profile in Joplin (Google it or ask AI) and redownload your data via the sync. Potentially your local profile got corrupted somehow, if it is still working fine on other devices. Manually export any unsynced data from your original profile, if you need to copy any note data over to new profile when you get it working.

It worked, thanks!