Can't get notes to sync/appear in Mac app

Support
1

Operating system

macOS

Joplin version

3.0.15

Desktop version info

Joplin for Desktop

Copyright © 2016-2024 Laurent Cozic
Joplin 3.0.15 (prod, darwin)

Client ID: 8dcb74e8ce134e0f9a19212fa92f27e7
Sync Version: 3
Profile Version: 47
Keychain Supported: Yes

Revision: 598677b

Backup: 1.4.1

Sync target

Nextcloud

What issue do you have?

Hello. I'm trying to set up the Joplin app on my Mac and it does not sync any notes. I've been using Joplin with Nextcloud on Android for a while and not had any issues. The Nextcloud service is Disroot. As far as I can tell, everything is entered correctly (I'm using the same log in information that the Android app uses). When the Mac app syncs, it does not give any error messages (I've included a screenshot to show this). What can I do to get the notes to appear (sync correctly)?

Screenshots

Screenshot 2024-10-09 at 8.04.36 AM.png
Screenshot 2024-10-09 at 8.04.36 AM.png982×1386 31.1 KB

Log file

log text.txt (13.9 KB)

2

What to try

Does syncing from a new profile work? (File > Switch profile > Create new profile...)

The error

The log file includes:

...Logger.js:270 10:19:34: Synchronizer: BasicDelta: Report: {"timestamp":1728476688000,"older":590,"newer":0,"equal":0}

BasicDelta is used by some of the sync targets (I think just file system, S3, WebDAV, and Nextcloud). It determines which files on the sync target have changed since the last sync. BasicDelta relies on timestamps to determine which files have changed.

Based on the log, the basicDelta considers all items on the sync target to be older than the last sync.

If an error occurs while downloading items and creating them locally, the Synchronizer should avoid updating the sync context[1]. Despite this, it seems that a sync context[1:1] has been saved.

Information that might help determine the cause of the issue:

  • Are there any errors in the log from prior syncs?

    Viewing older sync errors
    1. Click "Help", then "Open profile directory".
    2. Open log.txt
    3. Search for errors near the first logs that contain Synchronizer.

  • Was Joplin initially synced with an empty WebDAV folder, before using the correct WebDAV URL?

  1. For basicDelta, this should include the file timestamps in addition to other information. ↩︎ ↩︎

3

Creating a new profile worked. Thank you!