Synchronization problem / Android/GrapheneOS - Dropbox

Support
1

I have two devices: laptop & pixel phone (with GrapheneOS).

I'm new to Joplin. I set synchronization via Dropbox, with encryption enabled. Did small tests, everything worked fine. After a few days I added some notes on laptop, pressed synchronization & on this side everything seems to work properly. Wanted to synchronize it on the mobile side. Unfortunately it doesn't work, the synchronization icon endlessly goes round in circles and that's all, no synchronization occurs.

I switched synchronization to none and again to dropbox, but it did nothing. What can I do? Is there a way to reset in in some way?

Mobile Joplin version: v2.4.3
Android: 11

Laptop: MBP, BigSur 11.4
Joplin: 2.4.12

Logs from mobile

Date,Level,Message
10-22T10:39:44,30,"RevisionService: ""RevisionService::maintenance: Done in 138ms""
10-22T10:39:44,30,"RevisionService: ""RevisionService::collectRevisions: Created revisions for 0 notes""
10-22T10:39:44,30,"RevisionService: ""RevisionService::maintenance: Service is enabled""
10-22T10:39:44,30,"RevisionService: ""RevisionService::maintenance: Starting...""
10-22T10:37:11,30,"RevisionService: ""RevisionService::maintenance: Done in 125ms""
10-22T10:37:11,30,"RevisionService: ""RevisionService::collectRevisions: Created revisions for 0 notes""
10-22T10:37:11,30,"RevisionService: ""RevisionService::maintenance: Service is enabled""
10-22T10:37:11,30,"RevisionService: ""RevisionService::maintenance: Starting...""
10-22T10:34:46,30,"RevisionService: ""RevisionService::maintenance: Done in 866541ms""
10-22T10:34:46,30,"RevisionService: ""RevisionService::collectRevisions: Created revisions for 0 notes""
10-22T10:34:46,30,"RevisionService: ""RevisionService::maintenance: Done in 40ms""
10-22T10:34:46,30,"RevisionService: ""RevisionService::maintenance: Starting...""
10-22T10:34:46,30,"RevisionService: ""RevisionService::maintenance: Service is enabled""
10-22T10:20:20,30,"RevisionService: ""RevisionService::maintenance: Service is enabled""
10-22T10:20:20,30,"RevisionService: ""RevisionService::maintenance: Starting...""
10-22T10:17:55,30,"RevisionService: ""RevisionService::maintenance: Done in 132ms""
10-22T10:17:55,30,"RevisionService: ""RevisionService::collectRevisions: Created revisions for 0 notes""
10-22T10:17:55,30,"RevisionService: ""RevisionService::maintenance: Starting...""
10-22T10:17:55,30,"RevisionService: ""RevisionService::maintenance: Service is enabled""
10-22T10:17:24,30,"""ResourceService::deleteOrphanResources:", "[]""
10-22T10:17:24,30,"RevisionService: ""RevisionService::maintenance: Done in 138ms""
10-22T10:17:24,30,"""ResourceService::indexNoteResources: Completed""
10-22T10:17:24,30,"RevisionService: ""RevisionService::collectRevisions: Created revisions for 0 notes""
10-22T10:17:24,30,"e2ee/utils: ""findMasterKeyPassword: Using master password""
10-22T10:17:24,30,"e2ee/utils: ""findMasterKeyPassword: Using master password""
10-22T10:17:24,30,"RevisionService: ""RevisionService::maintenance: Starting...""
10-22T10:17:24,30,"RevisionService: ""RevisionService::maintenance: Service is enabled""
10-22T10:17:24,30,"""ResourceService::indexNoteResources: Start""
10-22T10:16:48,30,"""SearchEngine: Updated FTS table in 8ms. Inserted: 0. Deleted: 0""
10-22T10:16:48,30,"""SearchEngine: Updating FTS table...""
10-22T10:16:42,30,"RevisionService: ""RevisionService::maintenance: Done in 123ms""
10-22T10:16:42,30,"RevisionService: ""RevisionService::collectRevisions: Created revisions for 0 notes""
10-22T10:16:42,30,"RevisionService: ""RevisionService::maintenance: Service is enabled""
10-22T10:16:42,30,"RevisionService: ""RevisionService::maintenance: Starting...""
10-22T10:16:41,30,"Synchronizer: ""Sync target info differs between local and remote - merging infos: ", "{"version":3,"e2ee":{"value":true,"updatedTime":1634400886723},"activeMasterKeyId":{"value":"82ae0cc0535d481ca56fbc28ccbd29f2","updatedTime":1634400886723},"masterKeys":[{"checksum":"","encryption_method":4,"content":"{\"iv\":\"laQcRZ1Ap8QZf9FOrURNBA==\",\"v\":1,\"iter\":10000,\"ks\":256,\"ts\":64,\"mode\":\"ccm\",\"adata\":\"\",\"cipher\":\"aes\",\"salt\":\"Fpu/TFt0oI8=\",\"ct\":\"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\"}","created_time":1634400886698,"updated_time":1634400886698,"source_application":"net.cozic.joplin-mobile","id":"82ae0cc0535d481ca56fbc28ccbd29f2"},{"checksum":"","encryption_method":4,"content":"{\"iv\":\"6keM/42M131Eh9eOxEFbhQ==\",\"v\":1,\"iter\":10000,\"ks\":256,\"ts\":64,\"mode\":\"ccm\",\"adata\":\"\",\"cipher\":\"aes\",\"salt\":\"aj99Ud8498g=\",\"ct\":\"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\"}","created_time":1634400016810,"updated_time":1634400016810,"source_application":"net.cozic.joplin-desktop","id":"bcf8a9119f494ffdb58ca480e50bdebd"}]}""
10-22T10:16:41,30,"Synchronizer: ""Sync target local info:", "{"version_":3,"masterKeys_":[{"checksum":"","encryption_method":4,"content":"{\"iv\":\"laQcRZ1Ap8QZf9FOrURNBA==\",\"v\":1,\"iter\":10000,\"ks\":256,\"ts\":64,\"mode\":\"ccm\",\"adata\":\"\",\"cipher\":\"aes\",\"salt\":\"Fpu/TFt0oI8=\",\"ct\":\"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\"}","created_time":1634400886698,"updated_time":1634400886698,"source_application":"net.cozic.joplin-mobile","id":"82ae0cc0535d481ca56fbc28ccbd29f2"},{"checksum":"","encryption_method":4,"content":"{\"iv\":\"6keM/42M131Eh9eOxEFbhQ==\",\"v\":1,\"iter\":10000,\"ks\":256,\"ts\":64,\"mode\":\"ccm\",\"adata\":\"\",\"cipher\":\"aes\",\"salt\":\"aj99Ud8498g=\",\"ct\":\"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\"}","created_time":1634400016810,"updated_time":1634400016810,"source_application":"net.cozic.joplin-desktop","id":"bcf8a9119f494ffdb58ca480e50bdebd"}],"e2ee_":{"value":true,"updatedTime":1634400886723},"activeMasterKeyId_":{"value":"82ae0cc0535d481ca56fbc28ccbd29f2","updatedTime":1634400886723}}""
10-22T10:16:41,30,"Synchronizer: ""Sync target is already setup - checking it...""
10-22T10:16:41,30,"Synchronizer: ""Sync target remote info:", "{"version_":3,"masterKeys_":[{"checksum":"","encryption_method":4,"content":"{\"iv\":\"6keM/42M131Eh9eOxEFbhQ==\",\"v\":1,\"iter\":10000,\"ks\":256,\"ts\":64,\"mode\":\"ccm\",\"adata\":\"\",\"cipher\":\"aes\",\"salt\":\"aj99Ud8498g=\",\"ct\":\"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\"}","created_time":1634400016810,"updated_time":1634400016810,"source_application":"net.cozic.joplin-desktop","id":"bcf8a9119f494ffdb58ca480e50bdebd"},{"checksum":"","encryption_method":4,"content":"{\"iv\":\"laQcRZ1Ap8QZf9FOrURNBA==\",\"v\":1,\"iter\":10000,\"ks\":256,\"ts\":64,\"mode\":\"ccm\",\"adata\":\"\",\"cipher\":\"aes\",\"salt\":\"Fpu/TFt0oI8=\",\"ct\":\"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\"}","created_time":1634400886698,"updated_time":1634400886698,"source_application":"net.cozic.joplin-mobile","id":"82ae0cc0535d481ca56fbc28ccbd29f2"}],"e2ee_":{"value":true,"updatedTime":1634400886723},"activeMasterKeyId_":{"value":"82ae0cc0535d481ca56fbc28ccbd29f2","updatedTime":1634400886723}}""
10-22T10:16:39,30,"""ResourceService::indexNoteResources: Completed""
10-22T10:16:39,30,"""DecryptionWorker: completed decryption.""
10-22T10:16:39,30,"""ResourceService::indexNoteResources: Start""
10-22T10:16:39,30,"Synchronizer: ""Indexing resources...""
10-22T10:16:39,30,"Synchronizer: ""Sync: starting: Starting synchronisation to target 7... supportsAccurateTimestamp = false; supportsMultiPut = false [1634890599680]""
10-22T10:16:39,30,"""Starting scheduled sync""
10-22T10:16:39,30,"""Saving updated Dropbox auth.""
10-22T10:16:39,30,"""Preparing scheduled sync""
10-22T10:16:39,30,"""DecryptionWorker: starting decryption...""
10-22T10:16:38,30,"""ResourceFetcher: Auto-added resources: 0""
10-22T10:16:38,30,"""Application initialized""
10-22T10:16:38,30,"RevisionService: ""RevisionService::runInBackground: Starting background service with revision collection interval 30000""
10-22T10:16:38,30,"""ResourceFetcher: Auto-add resources: Mode: always""
10-22T10:16:38,30,"""Loading folders...""
10-22T10:16:38,30,"e2ee/utils: ""Loaded master keys: 2""
10-22T10:16:38,30,"e2ee/utils: ""Trying to load 2 master keys...""
10-22T10:16:38,30,"""Sync target: 7""
10-22T10:16:38,30,"""PluginAssetsLoader: Assets are up to date. Hash: de3871f000c87478973d7cd0913bd3ff""
10-22T10:16:38,30,"e2ee/utils: ""Loaded master keys: 2""
10-22T10:16:38,30,"EncryptionService: ""Loading master key: bcf8a9119f494ffdb58ca480e50bdebd. Make active:", "false""
10-22T10:16:38,30,"e2ee/utils: ""findMasterKeyPassword: Using master password""
10-22T10:16:38,30,"EncryptionService: ""Loading master key: 82ae0cc0535d481ca56fbc28ccbd29f2. Make active:", "true""
10-22T10:16:38,30,"e2ee/utils: ""findMasterKeyPassword: Using master password""
10-22T10:16:38,30,"e2ee/utils: ""Trying to load 2 master keys...""
10-22T10:16:38,30,"""KeychainService: check was already done - skipping. Supported:", "0""
10-22T10:16:38,30,"""KeychainService: checking if keychain supported""
10-22T10:16:38,30,"""Database is ready.""
10-22T10:16:38,30,"""Loading settings...""
10-22T10:16:38,30,"""New version: 39. Previously recorded version: 39""
10-22T10:16:38,30,"""Upgrading database from version 39""
10-22T10:16:38,30,"""Current database version", "{"table_fields_version":39,"version":39}""
10-22T10:16:38,30,"""Checking for database schema update...""
10-22T10:16:38,30,"""Database was open successfully""
10-22T10:16:38,30,"""Starting application net.cozic.joplin-mobile v2.4.3 (prod)""
10-22T10:16:38,30,"""====================================""
2

Hi,
I encountered a similar problem during the initial setup on my android phone.
Sync is done via OneDrive. No Notebooks and only a couple of notes were synced. I solved it by setting the download of attachments to "manual". This only syncs the notebooks and titles. Attachments can now be loaded afterwards.
Maybe this trick helps.

1 Like
3

Thanks a lot for this trick.

To solve this issue I finish backup-ing manually new notes on the mobile side, reinstalled the app and set the synchronization once more (frankly speaking checking also cloud synchronization on the way, but also with some issues). So at this moment I have freshly set Dropbox synchronization, which so far works fine. But as I don't plan to use attachments too much (maybe even not at all), I set this "downloading" to "manual" as suggested.

Thanks once more!

4

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