Sync failing

Support
1

Operating system

macOS

Joplin version

3.3.12

Desktop version info

Joplin 3.3.12 (prod, darwin)

Device: darwin, Apple M4 Pro
Client ID: 02a0ba63ed0b47a5a96714948467806b
Sync Version: 3
Profile Version: 47
Keychain Supported: Yes
Alternative instance ID: -

Revision: 4d790b6

Backup: 1.4.3
Freehand Drawing: 3.0.1

Sync target

Joplin Cloud

What issue do you have?

Setting up on a new device, unable to synchronize:
Completed: 27/05/2025 07:35 (21s)
Last error: FetchError: request to https://api.joplincloud.com/api/items/root:/info.json:/content failed, reason: self signed certificate in certificate chain

Log file

syncReport-1748345441869.csv (3.92 KB)

2

That usually happens when something is interfering with the TLS certificates on your computer or network. Could happen if you are on a company network or using a proxy

3

the problem is very clear.

  1. don't use self signed certificates
  2. if you insist to use them know what you do and how to solve issues