Notebooks & Notes All Gone After Clicking a Note To Open It

Support
1

Hello,

I have been using Joplin Notes for a number of months without issue, Only on my PC, No Profile setup, not synced with anything and not used on any other device. I opened it today, I clicked on one of the notes I wanted to open, and everything disappeared, with one exception...

Currently, I see in the Side Bar:

  • an option to Add Notebooks (no list of current notebooks)
  • an option that reads All Notes (not clickable and displays no notes)
  • and an option that says "Conflicts (9)" If I click on this it shows me 9 Notes in the Notes List (from about 3 different Notebooks) all listed together. Those notes all look complete.

there is nothing else, so I'm missing approx. 7 Notebooks and 40+ Notes.

Is there any way to find all the missing Notebooks & Notes and put them back where I can access them?

Thank You.

Joplin System Info Below.

  • The version you are using. LATEST VERSION is not a version number!
    Joplin 2.8.8 (prod, win32)

Client ID: b4cdd8d78bc84aa197a4a3334f0e01ad
Sync Version: 3
Profile Version: 41
Keychain Supported: Yes

Revision: c2a6a13

  • If it is a sync issue, please let us know what you are syncing with. NOTHING

  • If you report a problem with upgrading, please let us know both versions (from/to). I DID NOT UPGRADE AT THIS TIME.

  • If you report a problem with the editor, please tell us which editor you are using (WYSIWYG/Markdown). NO EDITOR

  • The operating system you are using. WINDOWS 7 currently

If you can also please provide a log, as described here: How to enable debugging | Joplin - I TRIED THIS BUT IT DID NOTHING

Posts that do not at least state the version number and operating system will not be answered.

1 Like
2

So apparently, support does NOT answer people here?

I posted this more than 2 weeks ago, and all my notes & notebooks are Still Gone...

Any Help From Support Regarding How To Get Them Back? I Need This Info and I don't know what happened to it...

or is this just something that happens from time-to-time with Joplin?

3

There isn't a dedicated support team, it is just volunteers and people of the Joplin community, I doubt anyone intentionally ignored you, posts just fall through the cracks sometimes.

Unfortunately there isn't much to go on. I don't think anyone has reported this before so it certainly isn't a common thing.

The symptoms almost sounds like a bad sync setup, as if it found a blank sync target.

Do you have any backups of your database or exports in JEX format?
If not then your best bet might be to try to recover the notes using this process (or at least see if anything still remains of them).

4

Thank you for your reply.

And thank you for explaining, I thought this was a type of support portal.

I was able to follow some of your info and I was able to see the database, and I could see about 25-30 of the missing items, but when I entered the item code to restore, the commands disappear, and if I click the comand first, it basically tells me it can't find anything for an unnamed record.

But, I can see the data listed, and I guess I'll just need to copy and paste it out and then just reenter it into Joplin

Didn't find it all but this will help

Thanks again.

5

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