Joplin Cloud - retrying failed payment

Support
1

Hello! Can somebody help me with payment issue? My card has expired and I got the message.

Your account is disabled for the following reason(s):

* Failed Payment (Warning) on 15 Dec 21 13:00:00 (UTC)

Please check the [help section](https://joplincloud.com/help) for further information or contact support.

I added a new active card, but Joplin Cloud still wound't take my money until the end of the billing period on Jan 7, and the sync still don't work.

2

Hey there, sorry for late response, is this relevant? has anyone reached out to you?

3

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