Fatal Error: App won't open after update!

Support
1

If this is a bug report, please create it on GitHub instead. Follow this link:

on

Operating system

Windows

Joplin version

3.3.13

Desktop version info

Joplin version 3.3.13
Profile version 48
Expected Version 47

Sync target

OneDrive

Editor

Rich Text Editor

What issue do you have?

After updating the app I am no longer able to open the app without getting a Fatal Error, even in Safe Mode. I have tried uninstalling, restarting, and reinstalling, but I get the same result.

This is a very severe problem because I cannot access my patient notes, please help!

Screenshots

joplin error.png
joplin error.png613×589 167 KB

1 Like
2

You need to upgrade to the latest 3.4 version which can download from there:

1 Like
3

I’ve run in to the same issue on Linux because I used the script at ‘https://raw.githubusercontent.com/laurent22/joplin/dev/Joplin_install_and_update.sh’ which initially updated Joplin to 3.4 and then about a day or two later the script downgraded it back to 3.3.13. Now it doesn’t start.

Seems that the script gets the latest release from https://api.github.com/repos/laurent22/joplin/releases/latest which shows 3.3.13.

Was 3.4 put as latest release and then retracted back to pre-release status?

4

I think it may have been an error as v3.4 is not shown as due for release until the first week of September 2025.

One option is to just download the script (do not pipe it to bash) and run it appending --prerelease (./Joplin_install_and_update.sh --prerelease). This will install the latest pre-release version of Joplin.

Another option is to download the 3.4.7 AppImage from GitHub, fully quit your existing copy of Joplin, rename the download from Joplin-3.4.7.AppImage to Joplin.AppImage and replace the AppImage in ~/.joplin. Make sure it is executable and change the number in the VERSION file in the same folder to 3.4.7.

EDIT:

Make sure it is executable and change the number in the VERSION file in the same folder to 3.4.7.

Alternatively, if you are running the install and upgrade script automatically every so often do NOT change the version number in VERSION. The script will think you still have 3.3.13 installed and will only upgrade Joplin when the next full release is published.

5

@tsabar, how do you update the application? I'm surprised that you ended up with version 3.3 if you had 3.4 installed. On Windows normally the app checks the version and wouldn't install a lower version.

6

@laurent, sorry to butt in but the Linux installer does downgrade an install. Is this expected behaviour?

     _             _ _       
    | | ___  _ __ | (_)_ __  
 _  | |/ _ \| '_ \| | | '_ \ 
| |_| | (_) | |_) | | | | | |
 \___/ \___/| .__/|_|_|_| |_|
            |_|

Linux Installer and Updater

Checking architecture...
Checking dependencies...
The latest version is 3.3.13, but you have 3.4.7 installed.
Downloading Joplin...
Installing Joplin...
OK
Installing icon...
OK
Create Desktop icon...
OK
Joplin version 3.3.13 installed.
Cleaning up...
OK
7

I was prompted to update via the app and did so.

8

i installed 3.4.7 as you suggested on github and that seems to have worked.

9

It work! Thank you so much👍

BTW, for those who are not familiar with GitHub and use Windows system like me. You should click “v3.4.7“ and find the file named “Joplin-Setup-3.4.7.exe“

10

May I also ask about the Joplin release cycle? Very often I see a lot of pre-releases marked with regular tags, while they may usually be marked with MAJOR.MINOR.PATCH-RC-X, where RC means Release Candidate and X is the progressive number.

In this way, also the version upgrades would be easier to understand from a user perspective

11

Where is it possible to see this information ? Thanks.

12

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.