Edit: I didn’t realize that Joplin was a one man show. Sorry for all the emails @laurent. Now I feel silly.
Operating system
macOS
Joplin version
3.4.12
Desktop version info
Joplin 3.4.12 (prod, darwin)
Device: darwin, Apple M2
Client ID: 562f565e938a4fe3b4ce63d7ce49c1d1
Sync Version: 3
Profile Version: 48
Keychain Supported: Yes
Alternative instance ID: -
Revision: e9a9f68
Backup: 1.4.3
Freehand Drawing: 3.1.0
Same issues on iOS and on Web
Sync target
Joplin Cloud
What issue do you have?
I used the free trial. At the end of my trial I forgot to renew the subscription before it expired. Now when I log in I get a notification saying my account is suspended due to my cancelled subscription. I can't get to the "Manage Subscription" page or my "Profile" page as the account is disabled.
My first inquiry to Joplin support, before I even had an account, received a quick reply about the Education pricing. Like within hours. Now that I'm trying to resubscribe, I've sent emails from multiple places and have received no reply over the course of a couple days.
I've followed the suggested help from the website but all leads to a place where my account is disabled.
Can anyone offer any guidance besides GitHub? that whole website is so far over my head I can't figure out how to even find Joplin, let alone ask a question.
Thanks for any help
