Operating system
Windows
Joplin version
3.6.14
Desktop version info
Joplin 3.6.14 (prod, win32)
设备：win32, 12th Gen Intel(R) Core(TM) i9-12900H
客户端 ID: 24596232a3fb4851a790fbfe769bfd86
同步版本：3
配置档案版本：49
支持的密钥链：是
替代性实例 ID: -
Sync target: Joplin 云
编辑器：富文本
修订：7e2765a
Backup: 1.5.1
Freehand Drawing: 4.3.0
What issue do you have?
Joplin Cloud disabled my account, but there is NO way to renew — Support is not responding
My Joplin Cloud account has been disabled with the following message:
Your account is disabled for the following reason(s):
Subscription cancelled on 13 Aug 26 17:40:23 (UTC)
I understand that my subscription was cancelled. The problem is that Joplin Cloud gives me absolutely no way to renew or reactivate it.
I have logged into my account and checked my profile carefully. There is no:
- Manage subscription
- Billing
- Renew subscription
- Reactivate
- Upgrade
The only profile options available to me are basic account settings such as name, email, password and MFA.
The payment situation is also unclear
My previous subscription payment was made through Alipay.
I checked my Alipay transaction history and I can find the payment from the previous month.
However, for this month, there is no corresponding Joplin Cloud payment or renewal transaction in Alipay at all.
So I cannot simply "pay again" from Alipay because Joplin Cloud does not provide me with a payment/renewal option, and there does not appear to have been a new payment attempt in Alipay either.
I have already contacted Support
I have already sent an email to:
I explained that:
- my account was disabled;
- I want to renew my subscription;
- there is no renewal option in my account;
- my payment method was Alipay;
- I cannot find a payment transaction for this month.
I have received no response.
At this point, I am stuck in a very frustrating situation:
My account is disabled → there is no way for me to renew it → I contacted Support → nobody responds.
I am willing to pay for the subscription. I am simply asking Joplin Cloud to provide a working way to renew it or manually reactivate my subscription.
Could someone from the Joplin Cloud team please look into this and tell me:
- Why was my subscription cancelled?
- Why is there no option to renew/reactivate the subscription?
- How can I pay the renewal fee using Alipay?
- Can you please restore my existing account and subscription without requiring me to create a new account?
I have been using Joplin Cloud and I want to continue using it, but a paid service should at least provide a functional way to renew the subscription and a responsive support channel.
I would appreciate an official response as soon as possible.
