Unable to sync Joplin - SSL cert error

Support
1

Operating system

macOS

Joplin version

3.4.12

Desktop version info

Joplin 3.4.12 (prod, darwin)

Device: darwin, Apple M2 Max
Client ID: ca7c81cb471941a191d2f4b58347f839
Sync Version: 3
Profile Version: 48
Keychain Supported: Yes
Alternative instance ID: -

Revision: e9a9f68

Backup: 1.4.3
Freehand Drawing: 3.1.0

Sync target

Joplin Cloud

Editor

Markdown Editor

What issue do you have?

I have two macs running Joplin and have a basic account. On one of my macs the sync works fine - however on my second mac I get this cert SSL error:

You were unable to connect to Joplin Cloud. Please check your credentials and try again. Error:request to https://api.joplincloud.com/api/sessions failed, reason: unable to get local issuer certificate

I have already re-authenticated to no avail

I don't remember having to implement SSL certs during installation in the past?

No idea how to overcome this error - sync clearly works in general?

Kind Regards,

Ailce

2

Do you use a proxy? or are you maybe behind a corporate firewall?

3

Hi, Thanks for your reply - no firewall, no vpn, but I will double check if there is anything running that I’m not aware of.

4

Ah ha! Sneaky Symantec WSS agent had restarted again! Once I disabled it all sprung back into life!

Many thanks for the hint!

This issue is now resolved

5

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