Some items cannot be synchronised. Press for more info.

Support
1

Operating system

Android

Joplin version

3.5.8

Sync target

Joplin Cloud

What issue do you have?

I have all good on Windows desktop version, it up to date.
The version on Android Tablet (Lenovo) is finally getting synced after I read that it has to have the screen ON ALL THE TIME.
But the Joplin app on my Android Phone (Samsung) is having issues:

There is a CONFILICT Notebook with bunch of notes inside and when I open it Notebook it has an orange banner with text "Some items cannot be synchronised. Press for more info."
Some of the notes that are in Conflict folder I found in other folder on my Tablet or on Desktop and are perfectly fine
When I click on the banner to get more info, NO info is showed, even if I press on REFRESH Banner at the bottom.
And now the App started to crash "Joplin keeps stopping"
I have Samsung Galaxy S25 Ultra, with 512GB, so memory is not an issue.

Joplin Mobile 3.5.8 (prod, android)

Device: android
Client ID: 4613245260784ca1806d998cb4f12a11
Sync Version: 3
Profile Version: 49
Keychain Supported: No
Alternative instance ID: -

Revision: e75875c1b (release-3.5)

Android API level: 36
WebView version: 146.0.7680.119
WebView package: com.google.android.webview
FTS enabled: 1
Hermes enabled: 1

Can you please help?

Log file

Jopolin-mobile-log.log (3.77 MB)

2

Do you have binary content (eg. images as base64 encoded strings) embedded directly in any of your notes, possible from html imports? Very large text contents in notes can cause the Joplin mobile app to crash, either during sync or when opening these large notes

3

I exported all the notes from Evernote and imported them as MarkDown.

I don’t remember if there are any big images within notes, but from what I perceived
while rearranging them, none of the notes contained an image, only html code.

Is that why it won’t sync?

I don’t think that explains Conflict notes, as I reviewed most of them and many of them are just plain text.

4

What do you see when you press the more info button on the banner?

5

No message is displayed, the screen is always empty except for the top and bottom banners.

6

It says press for more info. What happens when you press it?