Operating system
Windows
Joplin version
3.5.13
What issue do you have?
On April 16, 2026, I paid the amount for Joplin Cloud Pro via SEPA Direct Debit. Credit card wasn't accepted. The amount was debited from my bank account.
According to my Joplin account, the payment transaction is currently in “Processing” status.
Today I received an email from no-reply@joplincloud.com stating that the payment failed and my account will be suspended in 14 days.
What can I do to keep my account active?