Operating system
Windows
Joplin version
3.6.15
Desktop version info
Joplin 3.6.15 (prod, win32)
Device: win32, Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
Client ID: ce001b2a8bd840ebb9e7a5666cbb7c5e
Sync Version: 3
Profile Version: 49
Keychain Supported: Yes
Alternative instance ID: -
Sync target: (None)
Editor: Rich Text
Revision: c615726
Backup: 1.5.1
Combine notes: 1.2.3
Freehand Drawing: 4.3.0
Note Tabs: 1.4.0
Rich Markdown: 0.17.1
What issue do you have?
Norton 360 anti-virus has quarantined the file shown in the text below multiple times. I think it is Joplin’s backup file.
Joplin also recently displayed the attached message.
Please advise.
Can you also tell me how to determine how much total space Joplin is using on my Windows 10 computer?
Thanks
Details
Threat name: MD:HttpRequest-inf [Susp]
Threat type: Miscellaneous - This is malicious software that could harm your data, computer, or network.
Status: Moved to Quarantine
Options: Report false detection
Detected by: Auto-Protect
On PC from: 8/4/26, 11:22 AM
Last Used: 8/4/26, 11:22 AM
Startup Item: No
Unknown
It is unknown how many users in the Norton Community have used this file.
Unknown
The file release is currently unknown
High
The file risk is high.
Activity
Path | Type | Status
C:\Users\cd.config\joplin-desktop\tmp\7f477239ef913fea7baf1b626c2615b8\3199eced1beb454c9d6918e6ff132efa.md | File | Repaired
Screenshots
I was getting similar errors from Norton. The files were generated during the Joplin backup. I believe the files get flagged because they contain URLs from Joplin notes. I tried eliminating some of these, which helped for a while, but then the problem recurred. It is possible in Norton to exclude entire directories from the Norton scans, so that's what I did in the end - excluded C:\Users\.config\joplin-desktop . I suppose there could be some risk associated with this if some future malware targets Joplin installations, but for now, I am happy that my backups are working again without error.
Here are some previous posts where this topic has been mentioned and discussed.
Post1, Post2, Post3, Post4
To get an idea as to how much space your Joplin data is taking up on your drive you can check the folder size for the folder C:\Users\<username>\.config\joplin-desktop. Just right-click on the folder and select "Properties"
thx dpoulton.
Can you also tell me where Joplin backups are stored? Backup interval in hours is 24, Backup path is C:/Users/xx, and there are 7 folders in C:\Users\xx\JoplinBackup, but the newest folder date is 8/9 so I am concerned backups are not happening.
Also, is there a way to see the available backups in the Joplin app, and how do I restore a backup?
thx Marian.
I created an exclusion for C:\Users\xx.config\joplin-desktop\tmp\11ed2c11b5dc6d8a1a16b8e9ad1faae5\3199eced1beb454c9d6918e6ff132efa.md
but as I asked dpoulton above, I'm not sure if backups are working.
