Changed my mobile handset - can't use Joplin on the new phone

Support
1

Operating system

Android

Joplin version

3.3.13

Sync target

Joplin Cloud

What issue do you have?

Changed my mobile handset - cloned the previous one and tried to log-in on the new one ... known pwd was not accepted.
Reset the pwd on the old phone and tried to log-in on the new one, still not accepted.
I can't use Joplin on the new phone :o(

2

Please do this:

  • Go to joplincloud.com, and selected "Reset password"
  • Reset the password
  • Use that new password in the app
3

Dear Laurent,
That's what I did y/day and carefully noted the new pwd. Today I tried the new one and it is not accepted :cry::face_with_peeking_eye:

4

I swear I didn’t mistype – I repeated with care 3-times :frowning:

image001.png915×1019 33.2 KB

5

Not sure why it's doing this, but could you please try again to reset your password?

And when you reset the password, do you receive the email for it?

6

Maybe I’ve reset my pwd to the Joplin Forum and not to joplincloud.com … (attached email) :frowning:

And I cannot access joplincloud.com …

7

I'll need more information - I sent you a PM

8

I installed the App on my mobile phone.

Tapped on the burger icon ≡ in the top left corner, and selected Configuration. Then I don't find in the menu how to set Sync method to One Drive ?

9

It's under the Synchronisation section

10

Dear Laurent,
Finally I managed to find: synchronization was with MS OneDrive.
Now it works :+1:
Thank you for everything :folded_hands:

11

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