Cannont synchronize my Joplin Android app with my account

Support
1

Operating system

Android

Joplin version

3.2.7

Desktop version info

Joplin Mobile 3.2.7 (prod, android)

ID client : 1dfd0b992c60401aa82c24649afdbba8
Version de Synchro : 3
Version du profil : 47
Trousseau supporté : Non

Révision : 2fba10133 (dev)

Niveau d'API Android : 23
Version WebView : Inconnu
Package WebView : Inconnu
FTS activé : 1
Hermes activé : 1

What issue do you have?

Hi Joplin team,
I tried to synchronize my Joplin Android app with my account. There is a link « Authorize » that leads me to the web page of my account on which I log in with success. Then, I go back to the app and I have a « Erreur:Network request failed ».
Anyone has ever faced this error? This very annoying because I can't use the app on my smartphone. Need help please.
Thanks,
asan :fox_face:

2

What account are you referring to?

3

Hi!
I'm referring to my https://joplincloud.com account.
Any ideas?
asan :fox_face:

4

With Joplin Cloud it can happen if you are on a monitored network, like work or if you go through a proxy. Does that apply to your connection?

5

No, it's not.
I have subscribed to Joplin and I cannot use the synchronization and no one can help me. How can I get my charges back please?
Thanks,
asan :fox:

6

Hello, our cancellation policy is there: https://joplincloud.com/help#cancellation-policy