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Support
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We're still working on it!

Many of the sync issues remain unfixed because we haven't been able to reproduce them locally.

Here are some things that could be causing the issues:

Hypothesis 1: Incorrect date/time on some clients

In the past, an incorrect date/time on some clients have led to sync issues. Please double-check that all clients have roughly correct dates/times.

Hypothesis 2: Encryption/decryption issues

If you're using encryption, make sure that both the Android and desktop clients are up-to-date. See this forum post and this GitHub issue.

Hypothesis 3: Partially written files on the sync target

In the past, some users have had sync issues related to Joplin exiting after writing only part of a file. If some or all resources/notes aren't syncing, it's possible that a remote file is only partially written.

To see if this is the case, if you're using a sync target that has an associated file explorer (e.g. DropBox or OneDrive),

  1. If nothing is syncing and hypothesis 1 holds, info.json may be corrupted. To check this, locate info.json on the sync target and open it in a text editor. For example, on OneDrive, search for info.json and select the file in the correct folder
    image
    image2425×895 100 KB

info.json should end with something like this:

       },
		"updatedTime": 1688390911561
	}
}

If you aren't using a sync target that has a file explorer, see this discussion.

  1. If only some files are syncing and hypothesis 1 holds, repeat step 1, but search for the note/resource IDs that aren't syncing instead. You can get the ID of a note by clicking the ⓘ icon in the desktop app:
    image
    image767×424 46.5 KB
    or by clicking "copy markdown link" on the mobile app.

On the sync target, an (encrypted) note should end with something like this:

encryption_applied: 1
markup_language: 
is_shared: 
share_id: 
conflict_original_id: 
master_key_id: 
user_data: 
type_: 1

a decrypted note should end similarly.

Resources (e.g. images/PDFs) will be formatted differently. If they're encrypted, they should end with "}.

I hope that this is helpful! If you have any further questions (or need help with anything included above), please let me know!

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