Operating system macOS Joplin version 3.3.12 Sync target Joplin Cloud Editor Rich Text Editor What issue do you have? Hello, I’m requesting assistance with a possible restore of my Joplin Cloud data to a point before April 4, 2025. I lost approximately 400 pages of notes, likely due to a sync …

I hope someone in the Joplin Cloud team will help you with that. Just a quick question: as you use a Mac, don't you have Time Machine backups enabled? Do they go far enough? Getting your hands on the daily jex export of the default backup pluglin would be nice here.

I don't have Time Machine enabled. Thank you for the response.

I'm very sorry to hear you had another issue with Joplin Cloud sync. If that hasn't put you off using Joplin completely, I'd highly recommend that you set the backup plugin in Joplin to keep at least 30 days of backups. If you use other sync targets, there is some level of control to self remedy if…

Also please see here: [image] How to recover your notes couch_and_lampLounge If you lost notes or content, there are multiple ways to recover them: From the note history If the note is still there but doesn't have the content you expect, you may be able to re…

I have tried all these which is why I am asking for a server side backup of the notes. I have not used Joplin since this issue but I do want to retrieve my lost memories if possible. Is there a way to get this file as a paying customer of Joplin Cloud?

I have tried these in the past. I am counting on a Server side backup to solve the issue.

Is there any chance or getting a server back up from before April 3, 2025? Who do I talk to about this? Is there a central support? @mrjo118 or anyone else

To be honest I'm not sure server backups at a per user level exist. It's only Laurent who can provide that if it does exist

Backups are only available as part of the disaster recovery plan and it is not possible to restore the data of just one person. Based on the above discussion and the lack of personal backup I don't think there's much that can be done unfortunately.

I never needed the personal backup option until the encryption password was implemented. I was using Joplin Cloud to have sync in lots of places. I will move on to another platform as I understand this was mostly my fault and to always have a dbl backup, I trusted the Joplin Cloud service too much. …

Joplin Cloud Restore Request (Data Loss Before April 3, 2025)

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laurent 30 April 2026 12:38 5

Also please see here:

Topic		Replies	Views
Notes Missing After Update and Sync Support	6	226	2 June 2025
Yikes! All of my notes have disappeared. How to recover them?! Support	4	435	23 September 2024
Note is lost Support	1	693	24 November 2022
How to Wipe Joplin Cloud and Resync Only Current Notes Support	2	127	5 August 2025
Synchronization Deleted most of my Notes Support	5	229	1 December 2025

Joplin Cloud Restore Request (Data Loss Before April 3, 2025)

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