Operating system
Linux
Joplin version
3.6.14
Desktop version info
Joplin 3.6.14 (prod, linux)
Device: linux, Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
Client ID: 1fc7996abf434e93b7d91740a9e7fc00
Sync Version: 3
Profile Version: 49
Keychain Supported: No
Alternative instance ID: -
Sync target: (None)
Editor: Markdown
Backup: 1.5.1
Freehand Drawing: 4.3.0
What issue do you have?
Hello, I cannot cancel my subscription. I made all steps needed for that, but I got the message that subscription cannot be cancelled. This is not the only problem, unfortunately. It came after repaeting issues with payment processing. I am quite surprised and disapointed by the way Joplin handle the subscription. So, could you tell me how to cancel the subscription, so that I don't have to cancel my credit card instead? Thank you in advance.
Screenshots
Hello, Stripe recently made a change, that caused a bug on Joplin Cloud and it's making it impossible to cancel, so for now please send me a PM with your email and I'll cancel manually
Thank you. Would you be kind and tell me how to send personal message to you? I can't figure out.
Hello,
I have the exact same problem, I try to cancel my subscription since a few day with this same issue, and I don't know how to contact you. Can you end me a message, please ?
Thanks ! 
Hi,
I have the same problem. Could you message me too?
Thanks.
I am copying and pasting the last answer I got. Patience is key now, I think.
Please bear with us as Stripe is having some issues with subscription cancellation. They are looking into it and we'll inform you once it is working again. We will refund any renewal payment during that time.
Hello everybody, please send an email to:
Stripe is looking into the issue and I've been told it's urgent for them so hopefully it should be resolved soon. If the delay results in your subscription being auto-renewed I'll refund the payment
Hello, the issue should be resolved now. If you are still having issues upgrading your subscription or cancelling it please let me know
