I cannot cancel my subscription

Support
1

Operating system

Linux

Joplin version

3.6.14

Desktop version info

Joplin 3.6.14 (prod, linux)
Device: linux, Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz
Client ID: 1fc7996abf434e93b7d91740a9e7fc00
Sync Version: 3
Profile Version: 49
Keychain Supported: No
Alternative instance ID: -
Sync target: (None)
Editor: Markdown

Backup: 1.5.1
Freehand Drawing: 4.3.0

What issue do you have?

Hello, I cannot cancel my subscription. I made all steps needed for that, but I got the message that subscription cannot be cancelled. This is not the only problem, unfortunately. It came after repaeting issues with payment processing. I am quite surprised and disapointed by the way Joplin handle the subscription. So, could you tell me how to cancel the subscription, so that I don't have to cancel my credit card instead? Thank you in advance.

Screenshots

Screenshot from 2026-07-22 09-43-05.png
Screenshot from 2026-07-22 09-43-05.png690×622 28.3 KB

2

Hello, Stripe recently made a change, that caused a bug on Joplin Cloud and it's making it impossible to cancel, so for now please send me a PM with your email and I'll cancel manually

3

Thank you. Would you be kind and tell me how to send personal message to you? I can't figure out.

4

I've sent one now