Error Synchronizing with Joplin Cloud

Support
1

Hello,

I am using Joplin version on three devices:

  • Windows 10 Pro Version 21H1
  • iPhone X, iOS version 16.03
  • Windows 10 Home, Version 21H1

The version information from the Windows client is as follows:

Joplin 2.8.8 (prod, win32)

Client ID: 733e55aca1614acd8ff9ea7fbf531fbb
Sync Version: 3
Profile Version: 41
Keychain Supported: Yes

Revision: c2a6a13

I used to use Dropbox sync and am now using Joplin Cloud since September 12 of this year. Today I began getting an error in my Windows 10 Pro Device and iPhone. I have not been able to check my Windows 10 Home device yet. The error is: "Last Error: Error: Invalid username or password". I tried to log in to the joplincloud[.]com website and it gives me the same error message. I clicked on the link to reset my password and I have not received an email (I have check my spam folder). On the Windows 10 Pro device, if I press "Check synchronisation configuration" I get the following error message: "Error. Please check that URL, username, password, etc. are correct and that the sync target is accessible. The reported error was: Invalid username or password (Code 403)".

My apologies if this is not the right forum to post this. I didn't post on Github yet since I don't think this is a bug in the Joplin application, but rather an issue on the Joplin Cloud platform. Would someone please advise on this error? Thank you.

2

Perhaps this forum is not the right place. Does anyone know where I can ask about this issue with the Joplin Cloud service? Thank you.

3

Maybe try emailing support if you haven’t already?

4

I cannot find a support email address on the Joplin Cloud website.

5

The last bullet point on this link. Definitely not easy to find: https://joplincloud.com/terms

6

Thank you! Sent an email.

7

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