Error: “One or more master keys need a password”

Support
1

Operating system

Windows

Joplin version

3.0.13

Desktop version info

Joplin 3.0.13 (prod, win32)
ID do cliente: 92296ed300e44b1a8c1ab191ca54dda4
Versão Sync: 3
Versão do Perfil: 47
Keychain Suportada: Sim
Revisão: 599cf5b
Backup: 1.4.1

Sync target

Joplin Cloud

Editor

Markdown Editor

What issue do you have?

I'm getting the dreaded yellow banner with the error, “One or more master keys need a password.” I sync via Dropbox among several devices. My master password is saved in a password manager, but Joplin says its invalid when I try to enter it and I’m certain I have the correct password.

2

Hi,

Does the "One or more master keys need a password" banner show up on all devices? If not,

  • Do any of the Joplin apps have the "beta encryption" option enabled? If so, it's possible that the older Joplin clients (v3.0.13) can't decrypt the master keys. See Receiving sync errors between my iPhone & BrailleSense notetaker - #2 by personalizedrefriger for more details.
  • If the device without the warning banner is a desktop version of Joplin, it may be possible to get the master password from Joplin (then compare it with the version in the password manager). To do this:
    1. Go to settings > encryption.
    2. Click "Manage master password".
    3. Click "Change master password".
    4. Show, then inspect the "Current password".
    5. Click "Cancel".
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