Operating system
Windows
Joplin version
2.13.2
What issue do you have?
I want to cancel my subscription, but I can't get in to do this. I keep getting failed payment notices, because there's no way for me to cancel. I've tried numerous times and gave up. Now I had to create this new account just to post here to ask my question, because I'm locked out of the original account I want to cancel.
I tried emailing per advice on your help menu, but I get stuck in a feedback loop, because you don't allow customer support to cancel via email.
Your account is disabled for the following reason(s):
Failed payment (Warning) on 7 Feb 25 13:00:00 (UTC)
Please check the help section for further information or contact support.
How can I contact support, when you also say that support cannot cancel accounts.
Very frustrating trying to do something simple.
You need a better systems for customer support that is very clear, and don't send me to a feedback look.
Now what do I to just delete and cancel everything once and for all to be done with it? I have two accounts now, one I want to cancel, and one here just to communicate.
Please advise. I will need to contact my bank to block your charge, but I know that causes problems. PLEASE simplify your cancel process.