White Screen of Death!

Hi, I am now getting a white screen on Joplin load:( I tried to follow the debug help but nothing is responsive. How to get more info as to why its not working pls? Literally nothing works! I checked the Jo0plin folder and see no logs :frowning:

Thanks

1 Like

You'd need to get the console to open by following these steps: https://joplinapp.org/debugging

Thanks but that did not work, do not understand why. I had to force quit the app a few times and now it loads!

Upon launching Joplin, I am getting a blank white window instead of my notes and notebooks, rendering Joplin unusable.
The issue appeared today for no obvious reason.

I tried uninstalling and reinstalling to the latest release (1.7.11) several times but the issue persists. Before these attempts at fixing the issue, I was using 1.2.6.

I can still see the top toolbar ("file", "edit","View", "Window", "Help")

I was able to Open the console, this is what it says:

electron/js2c/asar.js:140 Uncaught Error: Access is denied.
\?\C:\Users\USER NAME\AppData\Local\Temp\fcf3ed36-8b9b-423f-b574-453f8721311c.tmp.node
at process.func [as dlopen] (electron/js2c/asar.js:140)
at Object.Module._extensions..node (internal/modules/cjs/loader.js:1196)
at Object.func [as .node] (electron/js2c/asar.js:149)
at Module.load (internal/modules/cjs/loader.js:981)
at Module._load (internal/modules/cjs/loader.js:881)
at Function.Module._load (electron/js2c/asar.js:769)
at Module.require (internal/modules/cjs/loader.js:1023)
at require (internal/modules/cjs/helpers.js:77)
at Object. (C:\Program Files\Joplin\resources\app.asar\node_modules@joplin\lib\node_modules\sqlite3\lib\sqlite3-binding.js:4)
at Object. (C:\Program Files\Joplin\resources\app.asar\node_modules@joplin\lib\node_modules\sqlite3\lib\sqlite3-binding.js:7)
DevTools failed to load SourceMap: Could not load content for file:///C:/Program%20Files/Joplin/resources/app.asar/index.js.map:
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DevTools failed to load SourceMap: Could not load content for file:///C:/Program%20Files/Joplin/resources/app.asar/NoteTag.js.map:
DevTools failed to load SourceMap: Could not load content for file:///C:/Program%20Files/Joplin/resources/app.asar/htmlUtils.js.map:
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Looks like it can't access temp files. Does this path exist at all?

I can confirm that that path exists.
I made sure I have all permissions regarding said path, but the issue persists.

I'm feeling lost :frowning:

Can you edit/create a random file there? Also, is there enough space of the disk?

I am able to create and edit files in this location.

~\AppData\Local\Temp

My disk has 33.1 GB of available space, so I don't think that's an issue.

I would say this is due to antivirus, but I am not even sure if someone still uses antivirus! I tried to reproduce it using avast but it worked fine.

If you use an antivirus, I would try to add an exception so it does not scan Joplin.

Can you try Joplin portable and see if it works?

Another thing to try is deleting that temp directory before starting Joplin again - just make sure it is stopped first and not sitting in system tray

I tried Joplin portable, but it doesn't even launch. If I "run as administrator" it briefly shows up in my task manager, only to disappear seconds later.

I cleared out the temp folder but nothing changes.

When I launch Joplin, 4 background processes all named "Joplin" are visible in the task manager, but no application window appears. Upon launching a second time, the window appears as described earlier, with the top toolbar visible but otherwise blank.

The console says the same as before, but with a new temp file each time.

I am able to run other programs that use the temp directory just fine.

I am not using any antivirus, not even windows defender.

1 Like

Are you on 32-bit Windows by any chance?

I am using 64-bit Windows 10 Home Edition.

I must admit I heavily doctored the installation file, removing quite a few features I didn't want (Microsoft Store, Cortana and Weather among others)

It has not given me trouble with regards to running software before.

I fixed it!

The whole time, I have been able to create, edit and delete files within my temp directory. However, when I looked at the security permissions, I could see that "Everyone" did not have permissions for "Full Control", "Modify" and "Read & Execute".
I ticked these boxes, got a protesting pop-up complaining that a file inside was in use, I kept clicking retry and permissions were changed. Joplin now works correctly again. I still have no idea why and how the permissions were changed in the first place.

If you are having this issue, do the following:

  • go to

C:\Users\USER NAME\AppData\Local\

  • find the "Temp" folder
  • right click on it
  • click "properties"
  • inside the "properties" window, go to the "security" tab.
  • Grant full permissions to your user.
  • click OK
  • if Joplin is running, exit Joplin ( you may need to open the task manager, find the "Joplin" processes, right click and choose "end task")
  • launch Joplin

Now Joplin should work again!