Priority cloud support

Support
1

Operating system

Linux

Joplin version

3.0.12

Desktop version info

Hi,
I'm paying for joplin team and I see there is priority support included.

I have sent an email to the support at joplincloud email address but didn't receive a confirmation mail.

How can I reach out to support the best? Is it in this forum? What is the normal response time?

Sync target

Joplin Cloud

What issue do you have?

Hi,I am syncing to a new linux debian machine, but some shared notebooks do not get synced. I have tried:Reinstalling the app (2x).Deleting local data (2x).Exporting & importing jex fileData just gets duplicated yet the missing notebooks are still not synced.What information do you need from me to help me fix this? Thank you in advance!

2

Thank you for reaching out!

Joplin 3.0.12 is several versions out-of-date. If you haven't already done so, I would suggest first updating to Joplin v3.3.12.

@laurent may be able to help with this.

3

The "Re-upload local data to sync target" button may also help here. It can be found in settings > synchronization > advanced:

screenshot: Re-upload local data to sync target: If the data on the sync target is incorrect or empty, you can use this button to force a re-upload of your data to the sync target.
screenshot: Re-upload local data to sync target: If the data on the sync target is incorrect or empty, you can use this button to force a re-upload of your data to the sync target.1920×1268 96.8 KB

Before using this or "Delete local data and re-download from sync target", be sure that you have a recent backup.

4

Hi, I actually mistakenly copied my version. It's currently 3.3.12 (prod, linux)

Re-upload local data to sync target worked for me! (Obviously from a target with correct data). Thank you

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