Hi,
I'm paying for joplin team and I see there is priority support included.
I have sent an email to the support at joplincloud email address but didn't receive a confirmation mail.
How can I reach out to support the best? Is it in this forum? What is the normal response time?
Sync target
Joplin Cloud
What issue do you have?
Hi,I am syncing to a new linux debian machine, but some shared notebooks do not get synced. I have tried:Reinstalling the app (2x).Deleting local data (2x).Exporting & importing jex fileData just gets duplicated yet the missing notebooks are still not synced.What information do you need from me to help me fix this? Thank you in advance!
Hi,
Apologies for the late reply, unfortunately the sync to target didn't actually work, I wrote a bit too soon...
It looks like the Notebooks / sub notebooks are synced. However, none of the notes did. It also caused my primary device to actually lose the specific Notebooks / sub notebooks that I was trying to get synced.
I haven't managed to get them back on either... So it's gotten worse :')
On my mobile, they are still there but I really don't want to redo / resync any of the shared notebooks anymore. I have multiple devices 5+ and it seems like a workaround more than an actual solution to just try and download everything from 0.
That being said, if I could actually just import the .jex file and it would recognize the (shared) notebooks instead of literally duplicating everything, it would be more viable.
You can split up a full jex backup to import just some notes, but it involves a few steps:
First make a full jex backup from your mobile, as that still has the notebooks you want
On Joplin desktop, create a new profile (in the manage profiles section). Do not set up any sync for this profile
Import the jex backup into this profile
For each individual notebook you want to extract, right click the notebook and choose export, jex
Once you have exported everything you want, delete the profile you created after switching back to your original one. To be safe, before you delete the profile you might want to delete all notes within it and then test your new jex files that they import only the notes you are expecting
Now you can import the notebooks you want individually with each jex file
Thank you for your suggestion. I don't have an issue importing my entire .jex file, as it's relatively small. However, the problem lies with the sync feature, which doesn't recognize the notes and instead downloads everything from the cloud, creating duplicate copies without the shared notes.
The issue is specifically related to shared notebooks. I've encountered this problem before on another machine with a user I shared the notebooks with. They experienced issues with Joplin, and I had to reinstall the app and re-download the data multiple times before it eventually synced the shared notebooks. Notably, mobile sync worked fine, but the desktop app gave me trouble. I've already tried this approach again, but it didn't resolve the issue, which is why I'm reaching out.
It seems that the desktop app is unable to pull the shared notes, yet it doesn't delete them on other devices.
I have shared the log files and if there's anything else please let me know.
Going back to my original question, I'm still not sure how/if priority support is provided for the Teams subscription I have. Does anyone have more information this? Is it just marketing?
