Can't decrypt some objects

Support
1

Operating system

Linux

Joplin version

3.5.13

Desktop version info

Joplin 3.5.13 (prod, linux)

Appareil : linux, AMD Ryzen 9 9950X 16-Core Processor
ID client : fc58c3ea0e334d18a27c7046b5389556
Version de Synchro : 3
Version du profil : 49
Trousseau supporté : Non
ID d'instance alternatif : -

Révision : 0c1511f

Backup: 1.5.1
Better Code Blocks: 2.0.2
Folding in Code Mirror Editor: 2.0.1
Freehand Drawing: 4.2.0
Jarvis: 0.12.0
Rich Markdown: 0.17.1
YesYouKan: 1.1.3

Sync target

Joplin Cloud

Editor

Rich Text Editor

What issue do you have?

There's an information block indicating that some objects can't be decrypted.

Retrying the decryption does not help.

and decrypt keys are OK according the the appropriate menu.

I removed the files which could not be decrypted (and emptied the bin), closed and reopened joplin, files are not more here but the message continues to be there.

Is there anythinb I cando to cleanup and remove this annoying message?

2

Capture d’écran du 2026-04-01 10-14-04
Capture d’écran du 2026-04-01 10-14-041584×748 82.9 KB

Adding a screenshot.

3

ping

4

How many devices are you using? Are those sync errors happening on just one device or more than one?

Also, do you use a Android or iOS app as one of your devices?

5

I've one Linux/Fedora compouter and one android device, I was only looking at the Linux computer for those errors.

It appears that the decrypt could not be done on the Android device (Samsung s25 ultra, I never used Joplin on this device, only did a sync once).

After 3 refresh/retries on the android device, it can now decrypt the files, and the error disappeared on the Linux computer as well.

Thanks to made me look at this Android device.

6

I wrote too fast, the errors reappeared in the Linux app. And also in the Android app

7

Did you recently sync the Android decice for the first time, or it was some time ago you did this?

8

@mobidyc I have come up with a method to delete these items which cannot be decrypted, see How to delete corrupt server items which cannot be decrypted for details. It is quite technical, so if you have any questions, feel free to post on that thread

9

Thank you,

deleting items with the API resolved the error.

I eventually disabled the encryption to not get new errors