# Windows 2016 server, joplin(1.0.178) not starting

**URL:** <https://discourse.joplinapp.org/t/windows-2016-server-joplin-1-0-178-not-starting/5360>\
**Category:** Support\
**Created:** [24 January 2020 13:52 UTC](https://discourse.joplinapp.org/t/windows-2016-server-joplin-1-0-178-not-starting/5360 "2020-01-24T13:52:33Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![zoltix](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/zoltix/32/2091_2.png) [@zoltix](https://discourse.joplinapp.org/u/zoltix)\
**Post date:** [24 January 2020 13:52 UTC](https://discourse.joplinapp.org/t/windows-2016-server-joplin-1-0-178-not-starting/5360/1 "2020-01-24T13:52:33Z")

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Hi,  
I have an issue with windows 2016 servers. Since I updated Joplin to v1.0.178(bothportable and installed version), the application wouldn’t start. I tried to delete all data to be sure is not problem with my notes. Also I tried to uninstall and install, same issue.  
The symptoms are:  
when I launch the application, my mouse is flicking during a long time.  
In task manager, I have several processes(joplin.exe).  
No log entries in file log.txt  
When I downgrade to v1.0.17, all are ok.  
Do you have an idea how to solve that?

Thanks for your help

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**Author:** ![laurent](https://avatars.discourse-cdn.com/v4/letter/l/ce7236/32.png) [@laurent](https://discourse.joplinapp.org/u/laurent)\
**Post date:** [24 January 2020 15:06 UTC](https://discourse.joplinapp.org/t/windows-2016-server-joplin-1-0-178-not-starting/5360/2 "2020-01-24T15:06:56Z")

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> [@zoltix](#):
>
> to v1.0.17, all are ok.

To which version? (I guess you missed the last digit)

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**Author:** ![zoltix](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/zoltix/32/2091_2.png) [@zoltix](https://discourse.joplinapp.org/u/zoltix)\
**Post date:** [24 January 2020 17:10 UTC](https://discourse.joplinapp.org/t/windows-2016-server-joplin-1-0-178-not-starting/5360/3 "2020-01-24T17:10:30Z")

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whoops… v1.0.177  
sorry

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<div class="post-metadata">

**Author:** ![zoltix](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/zoltix/32/2091_2.png) [@zoltix](https://discourse.joplinapp.org/u/zoltix)\
**Post date:** [27 January 2020 08:08 UTC](https://discourse.joplinapp.org/t/windows-2016-server-joplin-1-0-178-not-starting/5360/5 "2020-01-27T08:08:21Z")

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Hi,  
same issue with 1.0.1779.  
Drawing is worth a thousand words

–Portable version  
Image :  
[https://filedn.com/l8o7rE30JsduUCsCUYOOVHJ/forum/joplin/ErrorJoplin2016\_Portable.jpg](https://filedn.com/l8o7rE30JsduUCsCUYOOVHJ/forum/joplin/ErrorJoplin2016_Portable.jpg)  
[![](https://filedn.com/l8o7rE30JsduUCsCUYOOVHJ/forum/joplin/ErrorJoplin2016_Portable.jpg) ](https://filedn.com/l8o7rE30JsduUCsCUYOOVHJ/forum/joplin/ErrorJoplin2016_Portable.jpg)  
video :  
[https://filedn.com/l8o7rE30JsduUCsCUYOOVHJ/forum/joplin/ErrorJoplin2016\_Portable.mp4](https://filedn.com/l8o7rE30JsduUCsCUYOOVHJ/forum/joplin/ErrorJoplin2016_Portable.mp4)

[https://filedn.com/l8o7rE30JsduUCsCUYOOVHJ/forum/joplin/ErrorJoplin2016\_Portable.mp4](https://filedn.com/l8o7rE30JsduUCsCUYOOVHJ/forum/joplin/ErrorJoplin2016_Portable.mp4)

–installed version  
[![](https://filedn.com/l8o7rE30JsduUCsCUYOOVHJ/forum/joplin/ErrorJoplin2016_Win.jpg) ](https://filedn.com/l8o7rE30JsduUCsCUYOOVHJ/forum/joplin/ErrorJoplin2016_Win.jpg)  
[https://filedn.com/l8o7rE30JsduUCsCUYOOVHJ/forum/joplin/ErrorJoplin2016\_Win.jpg](https://filedn.com/l8o7rE30JsduUCsCUYOOVHJ/forum/joplin/ErrorJoplin2016_Win.jpg)

[https://filedn.com/l8o7rE30JsduUCsCUYOOVHJ/forum/joplin/ErrorJoplin2016\_Win.mp4](https://filedn.com/l8o7rE30JsduUCsCUYOOVHJ/forum/joplin/ErrorJoplin2016_Win.mp4)
  
[https://filedn.com/l8o7rE30JsduUCsCUYOOVHJ/forum/joplin/ErrorJoplin2016\_Win.mp4](https://filedn.com/l8o7rE30JsduUCsCUYOOVHJ/forum/joplin/ErrorJoplin2016_Win.mp4)

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<div class="post-metadata">

**Author:** ![laurent](https://avatars.discourse-cdn.com/v4/letter/l/ce7236/32.png) [@laurent](https://discourse.joplinapp.org/u/laurent)\
**Post date:** [27 January 2020 10:18 UTC](https://discourse.joplinapp.org/t/windows-2016-server-joplin-1-0-178-not-starting/5360/6 "2020-01-27T10:18:29Z")

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You might want to report that on Electron or electron-builder GitHub in case it makes sense to them. There’s nothing we do that could crash ntdll like this.

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**Author:** ![zoltix](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/zoltix/32/2091_2.png) [@zoltix](https://discourse.joplinapp.org/u/zoltix)\
**Post date:** [27 January 2020 10:39 UTC](https://discourse.joplinapp.org/t/windows-2016-server-joplin-1-0-178-not-starting/5360/7 "2020-01-27T10:39:18Z")

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Can I rebuild myself your application with different electron version? Where can I find the info?  
Thanks

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<div class="post-metadata">

**Author:** ![laurent](https://avatars.discourse-cdn.com/v4/letter/l/ce7236/32.png) [@laurent](https://discourse.joplinapp.org/u/laurent)\
**Post date:** [27 January 2020 16:03 UTC](https://discourse.joplinapp.org/t/windows-2016-server-joplin-1-0-178-not-starting/5360/8 "2020-01-27T16:03:48Z")

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> [@zoltix](#):
>
> Can I rebuild myself your application with different electron version?

No, there's a ton of breaking changes from one version of Electron to the next, so it's not trivial to upgrade or downgrade.

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<div class="post-metadata">

**Author:** ![zoltix](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/zoltix/32/2091_2.png) [@zoltix](https://discourse.joplinapp.org/u/zoltix)\
**Post date:** [31 January 2020 17:30 UTC](https://discourse.joplinapp.org/t/windows-2016-server-joplin-1-0-178-not-starting/5360/9 "2020-01-31T17:30:59Z")

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OK, I’ll wait for the next version hoping this solve my problem.  
thanks

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<div class="post-metadata">

**Author:** ![zoltix](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/zoltix/32/2091_2.png) [@zoltix](https://discourse.joplinapp.org/u/zoltix)\
**Post date:** [9 May 2020 11:08 UTC](https://discourse.joplinapp.org/t/windows-2016-server-joplin-1-0-178-not-starting/5360/10 "2020-05-09T11:08:38Z")

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finally, I found the issue. it was bug from xenapp(Citrix).

HKEY\_LOCAL\_MACHINE\SOFTWARE\WOW6432Node\citrix\CtxHook  
Reg\_sz : ExcludedImageNames  
Value : Code.exe,msedge.exe,firefox.exe,Joplin.exe,msedge.exe

HKEY\_LOCAL\_MACHINE\SOFTWARE\WOW6432Node\citrix\CtxHook  
Reg\_sz : ExcludedImageNames  
Value : Code.exe,msedge.exe,firefox.exe,Joplin.exe,msedge.exe

Bug officiel Citrix : [https://support.citrix.com/article/CTX224067](https://support.citrix.com/article/CTX224067)

Visual studio code [https://github.com/microsoft/vscode/issues/84914](https://github.com/microsoft/vscode/issues/84914)

C’est quoi  
[https://helgeklein.com/blog/2015/10/citrix-xenappxendesktop-api-hooking-explained/](https://helgeklein.com/blog/2015/10/citrix-xenappxendesktop-api-hooking-explained/)