# Web Clipper "could not connect"

**URL:** <https://discourse.joplinapp.org/t/web-clipper-could-not-connect/20718>\
**Category:** Support\
**Created:** [2 October 2021 18:34 UTC](https://discourse.joplinapp.org/t/web-clipper-could-not-connect/20718 "2021-10-02T18:34:00Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![dpoulton](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/dpoulton/32/29723_2.png) [@dpoulton](https://discourse.joplinapp.org/u/dpoulton)\
**Post date:** [2 October 2021 19:28 UTC](https://discourse.joplinapp.org/t/web-clipper-could-not-connect/20718/2 "2021-10-02T19:28:38Z")

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@JoeSoton welcome to the forum.

There was a recent post similar to this

> [@Joplin Web Clipper stuck at "Connecting.."](https://discourse.joplinapp.org/t/joplin-web-clipper-stuck-at-connecting/20617):
>
> Joplin Web Clipper just stops at "Connecting to the Joplin application...". It works fine at my work PC (which has a lot more restrictions) but not at my PC at home. OS: Windows 10. Browser: 4.2.2406.52 (Stable channel) (64-bit) Extension store: Chrome (native support in Vivaldi) Joplin version: Joplin 2.3.5 (prod, win32) It's allowed in windows firewall both public and private, and connecting joplin with onedrive through the same browser wasn't an issue. What can the reasons be for it to…

Have you activated the web-clipper service in Joplin? ( **Tools** \> **Options** \> **Web clipper** )

 ![clipper_service](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/2X/e/e8a896dc676df7c04fb9fabb8e33318a666319ef.png)

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_[View the full topic](https://discourse.joplinapp.org/t/web-clipper-could-not-connect/20718)._