# Web Clipper "could not connect"

**URL:** <https://discourse.joplinapp.org/t/web-clipper-could-not-connect/20718>\
**Category:** Support\
**Created:** [2 October 2021 18:34 UTC](https://discourse.joplinapp.org/t/web-clipper-could-not-connect/20718 "2021-10-02T18:34:00Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![JoeSoton](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/joesoton/32/10739_2.png) [@JoeSoton](https://discourse.joplinapp.org/u/JoeSoton)\
**Post date:** [2 October 2021 18:34 UTC](https://discourse.joplinapp.org/t/web-clipper-could-not-connect/20718/1 "2021-10-02T18:34:00Z")

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When selecting the Firefox extension (not private window):  
Error: Could not connect to the Joplin application. Please ensure that it is started and that the clipper service is enabled in the configuration.

I removed all other extensions (I use a lot of tracking extensions) but makes no difference.

Operating system  
MacOs Mojave 10.14.6 (18G9216)  
Firefox browser  
91.0.2 (64-bit)  
Web Clipper Extension  
2.1.3  
Joplin for Desktop  
2.4.9 (prod, darwin)

Apologies - this maybe a newbie issue. But couldn't find any answers here or elsewhere.

Thank you.

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**Author:** ![dpoulton](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/dpoulton/32/29723_2.png) [@dpoulton](https://discourse.joplinapp.org/u/dpoulton)\
**Post date:** [2 October 2021 19:28 UTC](https://discourse.joplinapp.org/t/web-clipper-could-not-connect/20718/2 "2021-10-02T19:28:38Z")

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@JoeSoton welcome to the forum.

There was a recent post similar to this

> [@Joplin Web Clipper stuck at "Connecting.."](https://discourse.joplinapp.org/t/joplin-web-clipper-stuck-at-connecting/20617):
>
> Joplin Web Clipper just stops at "Connecting to the Joplin application...". It works fine at my work PC (which has a lot more restrictions) but not at my PC at home. OS: Windows 10. Browser: 4.2.2406.52 (Stable channel) (64-bit) Extension store: Chrome (native support in Vivaldi) Joplin version: Joplin 2.3.5 (prod, win32) It's allowed in windows firewall both public and private, and connecting joplin with onedrive through the same browser wasn't an issue. What can the reasons be for it to…

Have you activated the web-clipper service in Joplin? ( **Tools** \> **Options** \> **Web clipper** )

 ![clipper_service](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/2X/e/e8a896dc676df7c04fb9fabb8e33318a666319ef.png)

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**Author:** ![JoeSoton](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/joesoton/32/10739_2.png) [@JoeSoton](https://discourse.joplinapp.org/u/JoeSoton)\
**Post date:** [3 October 2021 09:32 UTC](https://discourse.joplinapp.org/t/web-clipper-could-not-connect/20718/3 "2021-10-03T09:32:44Z")

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Thanks for the reply.  
There is no menu ( **Tools** \> **Options** \> **Web clipper** )  
However, I found it under ( **Joplin** \> **Preferences** \> **Web clipper** )  
All working now.

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**Author:** ![dpoulton](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/dpoulton/32/29723_2.png) [@dpoulton](https://discourse.joplinapp.org/u/dpoulton)\
**Post date:** [4 October 2021 08:37 UTC](https://discourse.joplinapp.org/t/web-clipper-could-not-connect/20718/4 "2021-10-04T08:37:38Z")

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> [@JoeSoton](#):
>
> There is no menu ( **Tools** \> **Options** \> **Web clipper** )

Apologies, I failed to notice you were on a Mac...

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**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [3 November 2021 08:37 UTC](https://discourse.joplinapp.org/t/web-clipper-could-not-connect/20718/5 "2021-11-03T08:37:58Z")

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