# Unable to sync with desktop successfully

**URL:** <https://discourse.joplinapp.org/t/unable-to-sync-with-desktop-successfully/33074>\
**Category:** Support\
**Created:** [9 October 2023 20:35 UTC](https://discourse.joplinapp.org/t/unable-to-sync-with-desktop-successfully/33074 "2023-10-09T20:35:01Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![jtbusfield](https://avatars.discourse-cdn.com/v4/letter/j/439d5e/32.png) [@jtbusfield](https://discourse.joplinapp.org/u/jtbusfield)\
**Post date:** [9 October 2023 20:35 UTC](https://discourse.joplinapp.org/t/unable-to-sync-with-desktop-successfully/33074/1 "2023-10-09T20:35:01Z")

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I just got a new Moto g phone replace my Pixel 5a. Starting Joplin, it comes up to a new user screen. When I set up the synchronization target as Dropbox an get the sync authorized I hit the synchronization button. The report says it synchronized 33/33 notes, but none show up on the Android (V13). Subsequent synchronizations take only a few seconds with no results.

I have deleted and reinstalled Joplin on the phone. Reset the synchronization target to (the same) Dropbox on both the desktop and phone, but to no avail. Before I have to try another solution (and have to redo all the notes), is there something I am missing as I try to get the Joplin to work on the new phone?

Thanks for any help.

Joe

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**Author:** ![laurent](https://avatars.discourse-cdn.com/v4/letter/l/ce7236/32.png) [@laurent](https://discourse.joplinapp.org/u/laurent)\
**Post date:** [9 October 2023 21:55 UTC](https://discourse.joplinapp.org/t/unable-to-sync-with-desktop-successfully/33074/2 "2023-10-09T21:55:55Z")

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Are you sure your previous phone was fully synced? Do you have the notes elsewhere, in particular on desktop?

Any error in the log?

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**Author:** ![personalizedrefriger](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/personalizedrefriger/32/13210_2.png) [@personalizedrefriger](https://discourse.joplinapp.org/u/personalizedrefriger)\
**Post date:** [9 October 2023 22:30 UTC](https://discourse.joplinapp.org/t/unable-to-sync-with-desktop-successfully/33074/3 "2023-10-09T22:30:09Z")

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Are there multiple Joplin folders under "Apps" on `dropbox.com`? (There have been (if I remember correctly) reports of multiple sync folders being created with some sync targets, though this may not apply to DropBox).

![screenshot: A single Joplin folder under apps on Dropbox](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/4/c/4c1cac2eac5da4c2773bf722c7ad4ca1d5d51757.png)

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**Author:** ![jtbusfield](https://avatars.discourse-cdn.com/v4/letter/j/439d5e/32.png) [@jtbusfield](https://discourse.joplinapp.org/u/jtbusfield)\
**Post date:** [10 October 2023 00:05 UTC](https://discourse.joplinapp.org/t/unable-to-sync-with-desktop-successfully/33074/4 "2023-10-10T00:05:38Z")

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Desktop and Tablet were sync'd before phone. Both desktop and tablet are fine.  
No error in log other than it saying 33/33 sync'd, but they do not show.

Thanks for your input

Joe

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**Author:** ![jtbusfield](https://avatars.discourse-cdn.com/v4/letter/j/439d5e/32.png) [@jtbusfield](https://discourse.joplinapp.org/u/jtbusfield)\
**Post date:** [10 October 2023 00:07 UTC](https://discourse.joplinapp.org/t/unable-to-sync-with-desktop-successfully/33074/5 "2023-10-10T00:07:56Z")

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There are lots of files and folders in the Dropbox folder (195), but unsure if needed.

Thanks for your input.

Joe

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**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [9 November 2023 00:08 UTC](https://discourse.joplinapp.org/t/unable-to-sync-with-desktop-successfully/33074/6 "2023-11-09T00:08:20Z")

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Closed on 9 November 2023 00:08 UTC

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