# Syncing Windows installation to iPad via OneDrive loses folders

**URL:** https://discourse.joplinapp.org/t/syncing-windows-installation-to-ipad-via-onedrive-loses-folders/41475
**Category:** Support
**Created:** [20 October 2024 14:32 UTC](https://discourse.joplinapp.org/t/syncing-windows-installation-to-ipad-via-onedrive-loses-folders/41475 "2024-10-20T14:32:02Z")
**Posts on this page:** 1
**Showing post:** 7

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### Author: ![girlbandgeek](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/girlbandgeek/32/23027_2.png) [@girlbandgeek](https://discourse.joplinapp.org/u/girlbandgeek)
#### Post date: [29 October 2024 01:18 UTC](https://discourse.joplinapp.org/t/syncing-windows-installation-to-ipad-via-onedrive-loses-folders/41475/7 "2024-10-29T01:18:49Z")

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Hi Roy,  
I had a similar issue with OneDrive and syncing between Windows and iOS. I ended up following this procedure successfully:

> [@Android sync to Onedrive error](https://discourse.joplinapp.org/t/android-sync-to-onedrive-error/41370/3):
>
> To get around it quickly, I did the following (basically rebuilt the whole thing): Export all the notes (in jex file format) Created a new profile on the desktop Imported all the notes to it (which created "/App/Graph 2" on OneDrive) Confirmed it was all there Sync'ed it with Mobile phone Erased "/App/Graph" from OneDrive Although, the sync does seem a little flaky. It'd be nice to figure this out, so we can prevent it in the future and/or resolve it in a better way.

In summary, you make a jex backup, then import it into a new profile. Some observations:

- OneDrive does not appear to be ideal for Joplin sync (but it's much cheaper than the alternatives which is why I'm using it)
- After creating the new profile and importing the backup, I had to run sync multiple times on my devices before the all my files and folders were actually in sync.
- If Joplin detects a conflict, some notes may get moved to a conflict folder. This was not included in the backup as far as I could tell. I manually copied the conflict notes from old profile to new one. It was cumbersome, but worked. I had three notes in this state. Possibly there's a more automatic way to move the conflict notes? Would be handy if more than 3 were in this state.

Good luck getting this sorted.

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