Sync timeout issue

Support
1

Operating system

macOS

Joplin version

3.4.12

Desktop version info

3.4.12

Sync target

Joplin Cloud

Editor

Rich Text Editor

What issue do you have?

I’m hoping someone can help. I’ve been using Joplin for years with no problem. I have tried for 2 days to troubleshoot myself but I haven't solved the problem. I wondered if it was because I wasn’t emptying the bin and there had been many multiple note files stocking up and eventually I was getting very slow sync and other issues. After trying multiple things I took all my Joplin apps offline except my main Mac. I set the maximum connections to 1 and set the note history to disabled. I then re-synced from my Mac to Joplin Cloud. After multiple syncs (the first very slow of course) I have never had a normally completed sync - it always says Gateway error 504. Please see the attached log. Can someone tell me what is wrong? I have attached the sync log.
Thanks in advance.

Joplin 3.4.12 (prod, darwin)

Device: darwin, Apple M3
Client ID: aef3571f788a427096f9f2fc8b72dba1
Sync Version: 3
Profile Version: 48
Keychain Supported: Yes
Alternative instance ID: -

Revision: e9a9f68

Log file

-1758261081361.log (106 KB)

2

Hard to say. There are quite a few threads with the same error. Some were caused by error on server side, others were resolved by optimizing Joplin.

3

i think i’ve optimised everything i can. What would you suggest is the next step?

4

You’ll have to wait for Joplin developers/maintainers to give you proper answer.

As a workaround, you could try setting up sync to OneDrive or DropBox.

Don’t forget to backup your notes.

5

Thanks I will. In the meantime - the next sync suggests a server-side error: Logger.ts:317 18:27:05: Synchronizer: Details: GET api/items/root:/:/delta: Error 500 Internal Server Error:

500 Internal Server Error

500 Internal Server Error

nginx/1.18.0 (Ubuntu) (500): 500 Internal Server Error

500 Internal Server Error

nginx/1.18.0 (Ubuntu)
6

I can’t find the official Joplin Cloud status page, but according to Joplin Status there have been outages today

7

@piggle Are you still having issues?

8

Yes - but have given up and moved to Onedrive. Thanks for your help

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9

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