macOS
3.4.12
Joplin Cloud
All my notes on a mac boo pro app are unable to be decrypted, as are some on my android phone. I've tried to changed the master password but I'm not able to (see screenshot) but I'm not told why this is.
Why they can't be decrypted, does it show any error?
The error you show here is most likely because, as the message say, the current password is incorrect
Thanks for your email.
I was using the same encryption password across all devices two days ago. I thought it'd probably be a good idea to change the master encryption password to see what happened but I'm not able to change the master encryption password.
I have no idea why. I thought it might be because the strong password I generated was too long so I tried a simple short password, but that didn't work either.
This is usually a user issues (i.e., me) but I'm struggling to work out what I'm doing wrong here.
I really want to move away from Evernote and support an opensource note taking app, but until I'm confident I can make it all work I'm reluctant to pay a monthly fee. I am happy to persevere until I get this right !
Caspar
07747041596
Seems like some bug that changing master password doesn’t work reliably (not the first time this is mentioned). The question is, does the old password work, so that you can recover your data?
I'm not sure, is the answer. Apparently my master password is valid, according to the screenshotted page, but the Save button in the red box does nothing when I press it after inputting the password.
Try inputting the old password in the field with the red box?
Hi,
That is the old password, the system won't allow me to change it either. I"M TRAPPED!
What about if you change the master password back to the old password, then try entering the old password in the other password input?
I've not been able to change it from the old master password yet and now I can't I put that into the field adjacent to the SAVE on the screen shot.
Caspar
07747041596
You see the ‘show disabled keys’ link under the Encryption keys section? If you click that, are there any disabled keys there? If there is, see if you can enable it and whether either your old or new password can be entered there
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