# Sync error after Change of mobile

**URL:** <https://discourse.joplinapp.org/t/sync-error-after-change-of-mobile/45016>\
**Category:** Support\
**Created:** [23 April 2025 14:33 UTC](https://discourse.joplinapp.org/t/sync-error-after-change-of-mobile/45016 "2025-04-23T14:33:36Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![mrjo118](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/mrjo118/32/23404_2.png) [@mrjo118](https://discourse.joplinapp.org/u/mrjo118)\
**Post date:** [24 April 2025 00:59 UTC](https://discourse.joplinapp.org/t/sync-error-after-change-of-mobile/45016/3 "2025-04-24T00:59:56Z")

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Have a look at some of the suggestions I made here:

> [@Sync error on new profile on Android client only: Permission denied to create directory](https://discourse.joplinapp.org/t/sync-error-on-new-profile-on-android-client-only-permission-denied-to-create-directory/44917/11):
>
> Another potential solution here: "In the Nextcloud External Storage setting, you have to enable "show hidden files". Then sync each Joplin instance. After syncing each instance, you can disable "show hidden files" and it still syncs fine." And also: "I just had the “403 forbidden” mkcol today and this helped me a lot! I logged on the nextcloud directory, under nextcloud\>user\>files\>desired directory and changed the owner of the directory to “www-data” by using "chown -R www-data:www-data /…

In particular, for your scenario I think it may be that your new device is not able to see the .resources folder to push the default notebook resources to for the initial sync, so maybe of you show hidden files in nextcloud that might resolve it

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_[View the full topic](https://discourse.joplinapp.org/t/sync-error-after-change-of-mobile/45016)._