# Sync error after Change of mobile

**URL:** <https://discourse.joplinapp.org/t/sync-error-after-change-of-mobile/45016>\
**Category:** Support\
**Created:** [23 April 2025 14:33 UTC](https://discourse.joplinapp.org/t/sync-error-after-change-of-mobile/45016 "2025-04-23T14:33:36Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![nettzwerg](https://avatars.discourse-cdn.com/v4/letter/n/ec9cab/32.png) [@nettzwerg](https://discourse.joplinapp.org/u/nettzwerg)\
**Post date:** [23 April 2025 14:33 UTC](https://discourse.joplinapp.org/t/sync-error-after-change-of-mobile/45016/1 "2025-04-23T14:33:36Z")

</div>

### Operating system

Android

### Joplin version

3.3.5

### Sync target

Nextcloud

### What issue do you have?

After changing my mobile I cannot sync the new mobile with my nextcloud. The Last Change aome months ago went smooth. At tue Moment I can sync between Desktop, my old device and an Android Tablet without Problems.  
Nextcloud ist actual (31.0.4), as the mobile.  
I use Joplin from f-droid.  
A new Install doesnt Work. Pressing the Test Button in the sync-config-menu says No Problem, No Matter If i use webdav or nextcloud as target...  
What Else can I so to geht my mobile working again?  
Just found other topics but No solution..thanks for your Help  
Christian

### Screenshots

 ![Screenshot_20250423-162530.png](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/0/b/0b6e231894af1443c33a82db15525c3b1bebc336.png)

---

<div class="post-metadata">

**Author:** ![nettzwerg](https://avatars.discourse-cdn.com/v4/letter/n/ec9cab/32.png) [@nettzwerg](https://discourse.joplinapp.org/u/nettzwerg)\
**Post date:** [23 April 2025 14:48 UTC](https://discourse.joplinapp.org/t/sync-error-after-change-of-mobile/45016/2 "2025-04-23T14:48:05Z")

</div>

Additional Information: sync of onother App (meine Ausgaben) with the Same devices works perfectly 🙂

---

<div class="post-metadata">

**Author:** ![mrjo118](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/mrjo118/32/23404_2.png) [@mrjo118](https://discourse.joplinapp.org/u/mrjo118)\
**Post date:** [24 April 2025 00:59 UTC](https://discourse.joplinapp.org/t/sync-error-after-change-of-mobile/45016/3 "2025-04-24T00:59:56Z")

</div>

Have a look at some of the suggestions I made here:

> [@Sync error on new profile on Android client only: Permission denied to create directory](https://discourse.joplinapp.org/t/sync-error-on-new-profile-on-android-client-only-permission-denied-to-create-directory/44917/11):
>
> Another potential solution here: "In the Nextcloud External Storage setting, you have to enable "show hidden files". Then sync each Joplin instance. After syncing each instance, you can disable "show hidden files" and it still syncs fine." And also: "I just had the “403 forbidden” mkcol today and this helped me a lot! I logged on the nextcloud directory, under nextcloud\>user\>files\>desired directory and changed the owner of the directory to “www-data” by using "chown -R www-data:www-data /…

In particular, for your scenario I think it may be that your new device is not able to see the .resources folder to push the default notebook resources to for the initial sync, so maybe of you show hidden files in nextcloud that might resolve it

---

<div class="post-metadata">

**Author:** ![nettzwerg](https://avatars.discourse-cdn.com/v4/letter/n/ec9cab/32.png) [@nettzwerg](https://discourse.joplinapp.org/u/nettzwerg)\
**Post date:** [26 April 2025 16:03 UTC](https://discourse.joplinapp.org/t/sync-error-after-change-of-mobile/45016/4 "2025-04-26T16:03:08Z")

</div>

Thanks for your ideas. Can you guide me to the "Nextcloud External Storage setting"-page where I can enable "show hidden files"?  
I disabled the "Windows compatibility" Setting and enabled the hidden files in the gear-setting (left down in the files-web-page), but didn't find any setting especially for hidden files for webdav (the web-page-files shouldn't make a change for the web-dav-access, I suppose.  
I changed the Joplin-path in the android app from [domain.de/remote.php/webdav/Joplin](http://domain.de/remote.php/webdav/Joplin) to [domain.de/remote.php/dav/files/username/Joplin](http://domain.de/remote.php/dav/files/username/Joplin) - that led to the error message "File with name /Joplin/.resource... could not be located). I found that as "webdav-in that left-down-gear-settings...  
Both path settings show "success" after the sync-check-button...  
thanks for further help!  
Christian

---

<div class="post-metadata">

**Author:** ![mrjo118](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/mrjo118/32/23404_2.png) [@mrjo118](https://discourse.joplinapp.org/u/mrjo118)\
**Post date:** [26 April 2025 16:50 UTC](https://discourse.joplinapp.org/t/sync-error-after-change-of-mobile/45016/5 "2025-04-26T16:50:38Z")

</div>

> [@nettzwerg](#):
>
> Thanks for your ideas. Can you guide me to the "Nextcloud External Storage setting"-page where I can enable "show hidden files"?

I'm not a Nextcloud user myself, so wouldn't know. Does this help? ["Show Hidden Files" globally via configuration file - #2 by TobiasEigen - 🏷️ General - Nextcloud community](https://help.nextcloud.com/t/show-hidden-files-globally-via-configuration-file/165553/2)

Did you try to create the .resources folder manually with the original Joplin path set? Or does the .resources folder already exist?

---

<div class="post-metadata">

**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [26 May 2025 16:50 UTC](https://discourse.joplinapp.org/t/sync-error-after-change-of-mobile/45016/6 "2025-05-26T16:50:42Z")

</div>

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.