# Retrieve my Joplin Cloud emial

**URL:** <https://discourse.joplinapp.org/t/retrieve-my-joplin-cloud-emial/40350>\
**Category:** Support\
**Created:** [25 September 2024 03:22 UTC](https://discourse.joplinapp.org/t/retrieve-my-joplin-cloud-emial/40350 "2024-09-25T03:22:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Andrea1](https://avatars.discourse-cdn.com/v4/letter/a/cdc98d/32.png) [@Andrea1](https://discourse.joplinapp.org/u/Andrea1)\
**Post date:** [25 September 2024 03:22 UTC](https://discourse.joplinapp.org/t/retrieve-my-joplin-cloud-emial/40350/1 "2024-09-25T03:22:24Z")

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### Operating system

Windows

### Joplin version

3.0.15

### Sync target

Joplin Cloud

### What issue do you have?

When I log in to joplin cloud, it shows “Invalid email or password”, and when I choose to retrieve my password, I can't receive an email to reset my password after entering my email address, I have check for spam massage there is nothing. Can I confirm that the email I used to log in is correct as this email used to receive the registration email in July 23, and currently every month my payment account is still being debited for the membership fee, but I can no longer log in!，can you help me? Best wishes to you!

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**Author:** ![laurent](https://avatars.discourse-cdn.com/v4/letter/l/ce7236/32.png) [@laurent](https://discourse.joplinapp.org/u/laurent)\
**Post date:** [25 September 2024 06:57 UTC](https://discourse.joplinapp.org/t/retrieve-my-joplin-cloud-emial/40350/2 "2024-09-25T06:57:28Z")

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Hello, I've sent you a PM

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**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [25 October 2024 06:58 UTC](https://discourse.joplinapp.org/t/retrieve-my-joplin-cloud-emial/40350/3 "2024-10-25T06:58:08Z")

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