Tangentially related point
Many times I met users who are deeply confused about some flaky recurring issue following them for weeks or even months. Such people are usually very frustrated by the experience and on the verge to leave the app.
In such situation they're not particularly keen to learn ins&outs of their situation -- like terminology we use (sync target, version number, what OS is, distinction between codemirror editor, renderer, Rich text editor, etc etc), read help pages, fill up required templates and so on. So, from the standpoint of actually solving problems it is possibly the most annoying kind of users.
Tragically, the issue in majority of these cases is very basic and can be solved with one liner (given the person would actually listen). In fact, I'd wager they simply need the space to vent and then they'd solve their own problem themselves.
With this policy enforced, I'm pretty sure that such people would no longer be able to post on official forum/github -- whether it's a good or bad thing, I'll leave to you to decide.
However, I want to propose to refer these poor souls to other communities -- twitter, mastodon, reddit, lemmy. Usually, people hanging out there provide some emotional feedback -- which oftentimes is the only thing needed.
With that said the policy is very understandable. There's no and will not be staff to moderate the forum, so all this crud piles on the shoulders of few key contributors. That's unfair and wasteful towards their very limited time. So I hope more lax rules can be upheld at another place that doesn't take up their mental space.
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