# None of my notes appear after closing and reopening

**URL:** <https://discourse.joplinapp.org/t/none-of-my-notes-appear-after-closing-and-reopening/41430>\
**Category:** Support\
**Created:** [18 October 2024 11:38 UTC](https://discourse.joplinapp.org/t/none-of-my-notes-appear-after-closing-and-reopening/41430 "2024-10-18T11:38:28Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![carrie](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@carrie](https://discourse.joplinapp.org/u/carrie)\
**Post date:** [18 October 2024 11:38 UTC](https://discourse.joplinapp.org/t/none-of-my-notes-appear-after-closing-and-reopening/41430/1 "2024-10-18T11:38:28Z")

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### Operating system

Windows

### Joplin version

1.4.1

### What issue do you have?

tried to download latest update, wouldn't install. After closing and reopening Joplin, no notes appear. Tried to import bakup JEX file, still no notes appear!  
Help!

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**Author:** ![personalizedrefriger](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/personalizedrefriger/32/13210_2.png) [@personalizedrefriger](https://discourse.joplinapp.org/u/personalizedrefriger)\
**Post date:** [18 October 2024 15:47 UTC](https://discourse.joplinapp.org/t/none-of-my-notes-appear-after-closing-and-reopening/41430/2 "2024-10-18T15:47:34Z")

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Note: I'm assuming that you're using Joplin Desktop (not the portable version) on Windows 10 or 11.

## Suggestion 1: Start by making a backup of the profile directory

Joplin stores notes and attachments in a subdirectory of `C:\Users\YourUserNameHere\.config`, its profile directory.

I suggest making a backup copy of this directory. To do this,

1. Open file explorer.2.
2. Navigate to `C:\Users\YourUserNameHere\.config\joplin-desktop\`.
3. Copy everything to a safe location.

> **Screen recording**
>

## Suggestion 2: Download the [portable version](https://joplinapp.org/help/install/#desktop-applications) of Joplin, try importing from JEX

The portable version of Joplin stores its notes in a different location from the installable Joplin application. If there's a problem with the Joplin profile stored in `C:\Users\YourUserNameHere\.config\joplin-desktop\`, this should help avoid it.

Next,

1. Completely quit Joplin (open Joplin, then click File \> Quit).
  - This should close Joplin if it was running in the background.
  - This can also be done by clicking "Quit" in the right-click menu on Joplin's icon in the system tray: ![screenshot: Right-click menu for Joplin in the system tray](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/f/c/fc5a135de0c77f12b7dd98a72c770631fcc1e4cd.png)

2. Start the portable application.
3. Try to import the JEX backup
  - This should help determine whether there are issues with the JEX backup.

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<div class="post-metadata">

**Author:** ![carrie](https://avatars.discourse-cdn.com/v4/letter/c/65b543/32.png) [@carrie](https://discourse.joplinapp.org/u/carrie)\
**Post date:** [18 October 2024 16:12 UTC](https://discourse.joplinapp.org/t/none-of-my-notes-appear-after-closing-and-reopening/41430/3 "2024-10-18T16:12:58Z")

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Thank you. When I restarted the computer, my notes came up again when I imported them. But they hadn't come up when I imported them before restarting. the dark hole of computers.

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**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [17 November 2024 16:13 UTC](https://discourse.joplinapp.org/t/none-of-my-notes-appear-after-closing-and-reopening/41430/4 "2024-11-17T16:13:13Z")

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Closed on 17 November 2024 16:13 UTC

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