# No user support available at all?
**URL:** https://discourse.joplinapp.org/t/no-user-support-available-at-all/46633
**Category:** Support
**Created:** [30 July 2025 08:26 UTC](https://discourse.joplinapp.org/t/no-user-support-available-at-all/46633 "2025-07-30T08:26:33Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@torsten](https://discourse.joplinapp.org/u/torsten)
#### Post date: [30 July 2025 08:26 UTC](https://discourse.joplinapp.org/t/no-user-support-available-at-all/46633/1 "2025-07-30T08:26:33Z")
### Operating system
macOS
### Joplin version
3.2.13
### What issue do you have?
Is my impression correct that NO SUPPORT WHATSOEVER is provided by joplin ? I am not talking bug reports, feature requests and stuff just regular good old user suppport. There was a problem with my subscription payment and I ended up completey stuck with the attempt to complete the payment.
---
### Author:  [@mrjo118](https://discourse.joplinapp.org/u/mrjo118)
#### Post date: [30 July 2025 09:19 UTC](https://discourse.joplinapp.org/t/no-user-support-available-at-all/46633/2 "2025-07-30T09:19:57Z")
If by good old fashioned user support you mean a phone line / live chat, then no that’s not available as far as I’m aware. But if you have account / payment issues for Joplin Cloud then yes you can request support on the forum for those kind of problems and you should be contacted on the thread or by private message on the forum within a reasonable timeline
---
### Author:  [@torsten](https://discourse.joplinapp.org/u/torsten)
#### Post date: [30 July 2025 10:12 UTC](https://discourse.joplinapp.org/t/no-user-support-available-at-all/46633/3 "2025-07-30T10:12:40Z")
Thank you very much, this was very helpful !
---
### Author:  [@system](https://discourse.joplinapp.org/u/system)
#### Post date: [29 August 2025 10:13 UTC](https://discourse.joplinapp.org/t/no-user-support-available-at-all/46633/4 "2025-08-29T10:13:11Z")
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.