# Nextcloud and Joplin: synchronization problem

**URL:** <https://discourse.joplinapp.org/t/nextcloud-and-joplin-synchronization-problem/49214>\
**Category:** Support\
**Created:** [18 March 2026 16:11 UTC](https://discourse.joplinapp.org/t/nextcloud-and-joplin-synchronization-problem/49214 "2026-03-18T16:11:34Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![patricegr](https://avatars.discourse-cdn.com/v4/letter/p/b4bc9f/32.png) [@patricegr](https://discourse.joplinapp.org/u/patricegr)\
**Post date:** [18 March 2026 16:11 UTC](https://discourse.joplinapp.org/t/nextcloud-and-joplin-synchronization-problem/49214/1 "2026-03-18T16:11:34Z")

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### Operating system

Windows

### Joplin version

3.5.13

### Desktop version info

Joplin 3.5.13 (prod, win32)

Appareil : win32, AMD Ryzen 9 9950X3D 16-Core Processor  
ID client : d992038eac28495f8653876423239224  
Version de Synchro : 3  
Version du profil : 49  
Trousseau supporté : Oui  
ID d'instance alternatif : -

Révision : 0c1511f

Backup: 1.5.1  
Freehand Drawing: 4.2.0  
Pages Publisher: 1.7.1

### Sync target

Nextcloud

### Editor

Markdown Editor

### What issue do you have?

Hello. I have a synchronization problem with my new installation of Nextcloud. All worked with Joplin with my old hosting on a mutualized server with Infomaniak.

This time, I have installed Nextcloud on my dedicated server.

Well, I have this message in Joplin interface: [Capture d écran 2026 03 18 170221 hosted at ImgBB — ImgBB](https://ibb.co/B29rFKBK)

What's wrong in my installation or my Joplin configuration?

Thanks.

(first message)

### Screenshots

 ![Capture d'écran 2026-03-18 170221.png](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/6/d/6d167a977d351e34d615cf6c0ce63cae324a4d67.png)

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**Author:** ![mrjo118](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/mrjo118/32/23404_2.png) [@mrjo118](https://discourse.joplinapp.org/u/mrjo118)\
**Post date:** [18 March 2026 16:53 UTC](https://discourse.joplinapp.org/t/nextcloud-and-joplin-synchronization-problem/49214/2 "2026-03-18T16:53:00Z")

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Did you copy the data from the old server? That can cause problems. It is safer to start with a clean slate (don’t copy anything to the new server) then create a new profile, import a jex backup of your data and then sync this data onto the new server.

A bit more details about starting over are here: [How to fix synchronisation issues and start over](https://discourse.joplinapp.org/t/how-to-fix-synchronisation-issues-and-start-over/44410)

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<div class="post-metadata">

**Author:** ![patricegr](https://avatars.discourse-cdn.com/v4/letter/p/b4bc9f/32.png) [@patricegr](https://discourse.joplinapp.org/u/patricegr)\
**Post date:** [18 March 2026 17:28 UTC](https://discourse.joplinapp.org/t/nextcloud-and-joplin-synchronization-problem/49214/3 "2026-03-18T17:28:26Z")

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It was a template problem with my control panel. It works now.

Have a nice afternoon.

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**Author:** ![system](https://canada1.discourse-cdn.com/flex028/uploads/cozic/original/3X/1/c/1c948e33314e232a0927789508474d8624f4270b.png) [@system](https://discourse.joplinapp.org/u/system)\
**Post date:** [17 April 2026 17:29 UTC](https://discourse.joplinapp.org/t/nextcloud-and-joplin-synchronization-problem/49214/4 "2026-04-17T17:29:02Z")

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Closed on 17 April 2026 17:29 UTC

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