# New Joplin installation not fetching, only updating remote items

**URL:** <https://discourse.joplinapp.org/t/new-joplin-installation-not-fetching-only-updating-remote-items/17170>\
**Category:** Support\
**Created:** [6 May 2021 23:16 UTC](https://discourse.joplinapp.org/t/new-joplin-installation-not-fetching-only-updating-remote-items/17170 "2021-05-06T23:16:30Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![novelx](https://yyz2.discourse-cdn.com/flex028/user_avatar/discourse.joplinapp.org/novelx/32/6765_2.png) [@novelx](https://discourse.joplinapp.org/u/novelx)\
**Post date:** [7 May 2021 03:42 UTC](https://discourse.joplinapp.org/t/new-joplin-installation-not-fetching-only-updating-remote-items/17170/2 "2021-05-07T03:42:13Z")

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As a Joplin user, I suggest you backup your central repository (by export all notes from yor Kubuntu desktop) before doing anything. Then delete the Joplin profile directory ([Joplin Database and Profile Location](https://discourse.joplinapp.org/t/joplin-database-and-profile-location/3264)) and do a fresh install, and do a full sync. Hope it helps.

I'm using both macos and windows clients. I can't remember exactly the behavior of the full sync of the windows client, but I remember it took much longer than 15 minutes to fetch everything of the 300MB remote repo to local.

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_[View the full topic](https://discourse.joplinapp.org/t/new-joplin-installation-not-fetching-only-updating-remote-items/17170)._